Tithe.ly experienced a minor incident on October 20, 2025 affecting Admin Batch Giving and Admin Experience and 1 more component, lasting 7h 16m. The incident has been resolved; the full update timeline is below.
Affected components
Admin Batch GivingAdmin ExperienceGiving App, Form, Transaction ProcessingMessaging
Update timeline
- investigating Oct 20, 2025, 03:14 PM UTC
Due to an issue occurring with a key system provider, we are noticing errors that are occurring for some customers. This could present as delays in email sends, or potentially errors attempting to process gifts. This is external to Tithely and our Engineering teams are monitoring closely.
- monitoring Oct 20, 2025, 06:57 PM UTC
Our Engineering teams are continuing to monitor our products and ensure reliability. Our provider is seeing improvement, however they are still reporting issues.
- resolved Oct 21, 2025, 04:39 PM UTC
This was solved yesterday afternoon by our System provider.