Thread Outage History
Thread is up right nowPingoru has recorded 55 incidents for Thread: 38 in the last 12 months and 8 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 5 | 14 of 720 (2%) |
| May 2026 | 2 | 3 of 744 (0%) |
| June 2026 | 4 | 7 of 720 (1%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 3 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 5 | 7 of 744 (1%) |
| November 2026 | 0 | 0 of 33 (0%) |
Incidents, newest first
Major October 30, 2026 Internal notes not visible from non-inbox sources 23m Thread Inbox, Messenger, & Admin
Started Oct 30, 2026, 05:55 PM UTC· resolved Oct 30, 2026, 06:18 PM UTC
- investigating Oct 30, 2026, 05:55 PM UTC
We are currently investigating this issue.
- resolved Oct 30, 2026, 06:18 PM UTC
This incident has been resolved. We are verifying if there is a way to recover the missed notes that happened during the outage.
Major October 29, 2026 Voice AI inbound calls failing to connect 14m Voice AI
Started Oct 29, 2026, 12:04 AM UTC· resolved Oct 29, 2026, 12:18 AM UTC
- investigating Oct 29, 2026, 12:04 AM UTC
Since approximately 7:32 PM ET, the majority of inbound calls to Voice AI phone numbers are failing to connect. Callers may hear the call fail or ring without being answered. The issue is caused by a service disruption at one of our voice infrastructure vendors, who are actively investigating. We are in contact with the vendor and will post an update as soon as calls are connecting reliably again.
- investigating Oct 29, 2026, 12:04 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 29, 2026, 12:05 AM UTC
Inbound calls to Voice AI phone numbers have been connecting normally since approximately 7:52 PM ET. Between approximately 7:32 PM and 7:52 PM ET, most inbound calls failed to connect. Our vendor has not yet confirmed a full resolution, so we are continuing to monitor and will post a final update once they do.
- resolved Oct 29, 2026, 12:18 AM UTC
Between approximately 7:32 PM and 7:52 PM ET, most inbound calls to Voice AI phone numbers failed to connect due to a service disruption at one of our voice infrastructure vendors. The vendor has confirmed the issue is resolved, and calls have been connecting normally since 7:52 PM ET. We apologize for the disruption.
Notice October 21, 2026 Voice AI Failed Recordings 56m
Started Oct 21, 2026, 01:18 PM UTC· resolved Oct 21, 2026, 02:14 PM UTC
- resolved Oct 21, 2026, 02:30 PM UTC
We are investigating an issue that caused call recordings to fail to save between approximately 9:18 AM ET and 10:14 AM ET today. The issue was related to a problem with one of our vendors during that time period. Our team has confirmed the issue has been resolved, and call recordings created after 10:14 AM ET are saving normally.
Minor October 20, 2026 Intermittent failures from Super Magic 24m Super Magic
Started Oct 20, 2026, 02:28 PM UTC· resolved Oct 20, 2026, 02:53 PM UTC
- investigating Oct 20, 2026, 02:28 PM UTC
We are currently investigating this issue.
- investigating Oct 20, 2026, 02:30 PM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2026, 02:53 PM UTC
This incident has been resolved.
Major October 13, 2026 Autotask Webservices24 Region Not Sending Webhooks 5h 47m Autotask
Started Oct 13, 2026, 04:20 PM UTC· resolved Oct 13, 2026, 10:08 PM UTC
- investigating Oct 13, 2026, 04:20 PM UTC
We’re aware of an issue affecting partners whose Autotask instance is hosted on webservices24. We have opened a support request with Autotask to investigate. During this Autotask outage, companies on webservices24 will not be able to sync tickets, notes or time entries between Thread and Autotask. Partners on other Autotask zones are not affected. We’ll share updates as we hear back from Autotask. No action is needed on your end.
- resolved Oct 13, 2026, 10:08 PM UTC
This incident has been resolved.
Major August 28, 2026 ITGlue Document Sync failing 56m ITGlue
Started Aug 28, 2026, 09:41 PM UTC· resolved Aug 28, 2026, 10:38 PM UTC
- investigating Aug 28, 2026, 09:41 PM UTC
We're investigating reports of errors and delays affecting IT Glue integrations. A support ticket has been opened with IT Glue and we're working to confirm scope and impact.
- resolved Aug 28, 2026, 10:38 PM UTC
This incident has been resolved.
Critical August 27, 2026 PSA Webhook processing is experiencing delays 17m Thread Message Processing
Started Aug 27, 2026, 01:31 AM UTC· resolved Aug 27, 2026, 01:48 AM UTC
- investigating Aug 27, 2026, 01:31 AM UTC
We are currently investigating this issue.
- investigating Aug 27, 2026, 01:32 AM UTC
We are continuing to investigate this issue.
- monitoring Aug 27, 2026, 01:42 AM UTC
Services are back online and operating normally. We are closely monitoring the situation to ensure everything remains stable.
- resolved Aug 27, 2026, 01:48 AM UTC
This incident has been resolved.
Notice August 20, 2026 Scheduled Maintenance Notice 1d 22h
Started Aug 20, 2026, 03:00 PM UTC· resolved Aug 22, 2026, 01:13 PM UTC
- investigating Aug 20, 2026, 03:00 PM UTC
We will be performing a scheduled upgrade to our internal database on Saturday, August 22 at 08:00 AM UTC. Expected downtime: up to 10 minutes. All services may be briefly affected. Thanks for your patience!
- resolved Aug 22, 2026, 01:13 PM UTC
This incident has been resolved.
Major July 31, 2026 Analytics Reports are not responding 2m Thread Analytics
Started Jul 31, 2026, 08:22 PM UTC· resolved Jul 31, 2026, 08:25 PM UTC
- identified Jul 31, 2026, 08:22 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jul 31, 2026, 08:25 PM UTC
This incident has been resolved.
Minor July 17, 2026 Thread Message Processing Delay 29m Thread RT API, Thread Inbox, Messenger, & Admin, Thread Message Processing, Microsoft Teams Service and 1 more
Started Jul 17, 2026, 01:12 PM UTC· resolved Jul 17, 2026, 01:41 PM UTC
- investigating Jul 17, 2026, 01:12 PM UTC
We are currently investigating an issue causing delays in message delivery and processing. Affected users may experience slower-than-normal delivery of inbound and outbound messages. Our team is actively working to identify the root cause and restore normal performance as quickly as possible. We will provide additional updates as more information becomes available.
- identified Jul 17, 2026, 01:17 PM UTC
We have identified the issue and are working on deploying a fix.
- monitoring Jul 17, 2026, 01:23 PM UTC
A fix has been deployed and we are monitoring the results.
- resolved Jul 17, 2026, 01:41 PM UTC
The incident has been resolved and we are back to real time.
Minor July 6, 2026 PSA Webhook delays 1h 6m Thread Message Processing
Started Jul 06, 2026, 01:39 PM UTC· resolved Jul 06, 2026, 02:45 PM UTC
- investigating Jul 06, 2026, 01:39 PM UTC
We are currently experiencing delays in processing a subset of platform events. As a result, some updates may take longer than expected to be reflected in the system. Our team has identified the issue and has implemented mitigation measures to reduce the backlog and restore normal processing. We are continuing to monitor progress closely. We will provide another update as more information becomes available.
- resolved Jul 06, 2026, 02:45 PM UTC
This incident has been resolved.
Minor June 29, 2026 Delay in ticket processing 23m Thread RT API, Assistive AI, Thread Inbox, Messenger, & Admin, Triage Agent
Started Jun 29, 2026, 03:00 PM UTC· resolved Jun 29, 2026, 03:23 PM UTC
- investigating Jun 29, 2026, 03:00 PM UTC
We are currently experiencing a 4-5 minute delay in ticket arrival into Thread, This is resulting in Assistive AI delays and delays in tickets arriving in inbox. We expect this delay to resolve in under 30 minutes.
- resolved Jun 29, 2026, 03:23 PM UTC
This incident has been resolved.
Minor June 24, 2026 Intermittent failures in running Assistive AI 36m Assistive AI, Triage Agent
Started Jun 24, 2026, 11:02 PM UTC· resolved Jun 24, 2026, 11:38 PM UTC
- investigating Jun 24, 2026, 11:02 PM UTC
We are experiencing intermittent failures with assistive AI features. Rerunning should resolve the issue while we investigate.
- investigating Jun 24, 2026, 11:05 PM UTC
We have identified the root cause and we are working to mitigate the issue.
- investigating Jun 24, 2026, 11:16 PM UTC
We are continuing to investigate this issue.
- resolved Jun 24, 2026, 11:38 PM UTC
This incident has been resolved.
Minor June 23, 2026 Upstream AI Provider Degradation (Claude / Anthropic) 3h 45m Assistive AI, Triage Agent, Reminder Agent, Client Intelligence
Started Jun 23, 2026, 02:28 PM UTC· resolved Jun 23, 2026, 06:13 PM UTC
- identified Jun 23, 2026, 02:28 PM UTC
We are currently experiencing a service disruption due to an upstream provider issue affecting Anthropic’s Claude services. Claude has recently reported elevated error rates and instability across multiple models and API endpoints, which may impact Thread features that rely on AI processing. We will provide updates as soon as more information becomes available or once service stability improves.
- monitoring Jun 23, 2026, 02:50 PM UTC
We’ve implemented a mitigation to reduce impact from the ongoing upstream Claude service disruption. Affected Magic AI features have been temporarily migrated to OpenAI while Anthropic works to resolve the current issues. We are continuing to monitor Anthropic’s recovery and will transition back once their services are fully stable.
- monitoring Jun 23, 2026, 06:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 23, 2026, 06:13 PM UTC
This incident has been resolved.
Critical June 11, 2026 Thread Triage Agent is not responding 1h 42m Triage Agent, Reminder Agent
Started Jun 11, 2026, 04:43 AM UTC· resolved Jun 11, 2026, 06:25 AM UTC
- investigating Jun 11, 2026, 04:43 AM UTC
We have identified that the Triage agent is not responding to clients as well as other AI functions not fully working. We are investigating and will follow up soon.
- resolved Jun 11, 2026, 06:25 AM UTC
This incident has been resolved.
Major May 22, 2026 HaloPSA webhooks not being processed 1h 51m Thread Inbox, Messenger, & Admin, HaloPSA Pods
Started May 22, 2026, 08:27 PM UTC· resolved May 22, 2026, 10:19 PM UTC
- investigating May 22, 2026, 08:27 PM UTC
We identified an issue that is causing the HaloPSA webhooks to not be processed. We're investigating the issue at the moment and will provide an update as soon as possible.
- investigating May 22, 2026, 08:28 PM UTC
We are continuing to investigate this issue.
- investigating May 22, 2026, 08:28 PM UTC
We are continuing to investigate this issue.
- investigating May 22, 2026, 08:55 PM UTC
We are continuing to investigate this issue.
- resolved May 22, 2026, 10:19 PM UTC
This incident has been resolved.
Minor May 14, 2026 Slack Service App and Companion app failing to send messages 50m Slack Apps/Integrations/APIs
Started May 14, 2026, 02:50 PM UTC· resolved May 14, 2026, 03:40 PM UTC
- investigating May 14, 2026, 02:50 PM UTC
We are currently experiencing slowness with our Slack service and companion app. This is caused by an ongoing outage on Slack's infrastructure https://slack-status.com/. Our team is actively monitoring the situation. No action is required on your end.
- monitoring May 14, 2026, 03:00 PM UTC
Slack services appear to be coming back online. We are continuing to monitor the outage.
- resolved May 14, 2026, 03:40 PM UTC
This incident has been resolved.
Minor April 28, 2026 Slowness in Real time Processing of Tickets 38m Thread RT API, Thread Inbox, Messenger, & Admin
Started Apr 28, 2026, 03:44 PM UTC· resolved Apr 28, 2026, 04:22 PM UTC
- investigating Apr 28, 2026, 03:44 PM UTC
We are seeing a delay in processing of webhooks. This will result in tickets not arrving in inbox for up to 15 minutes.
- resolved Apr 28, 2026, 04:22 PM UTC
This incident has been resolved.
Major April 27, 2026 Slack And Teams Messages not arriving to Thread 5h 6m Microsoft Teams Service
Started Apr 27, 2026, 01:04 PM UTC· resolved Apr 27, 2026, 06:11 PM UTC
- investigating Apr 27, 2026, 01:04 PM UTC
We are currently investigating this issue.
- investigating Apr 27, 2026, 05:11 PM UTC
We are currently investigating an issue where messages from Slack or Teams apps are not being synced to the Thread/PSA. Our engineering team is actively looking into the root cause. An update will be provided in approximately 15 minutes.
- investigating Apr 27, 2026, 05:31 PM UTC
Our engineering team is still actively investigating the issue with end user messages not syncing to the PSA. We appreciate your patience and will continue to provide updates as we make progress. A further update will be shared shortly.
- resolved Apr 27, 2026, 06:11 PM UTC
This incident has been resolved.
Major April 24, 2026 Web and Teams Messenger refreshing after login 2h 5m Thread Inbox, Messenger, & Admin
Started Apr 24, 2026, 04:54 PM UTC· resolved Apr 24, 2026, 07:00 PM UTC
- investigating Apr 24, 2026, 04:54 PM UTC
We are aware of an issue where some users experience a blinking or flickering screen immediately after signing in to the Messenger web app. Our engineering team is actively investigating the root cause. No user data has been affected.
- resolved Apr 24, 2026, 07:00 PM UTC
This incident has been resolved.
Notice April 21, 2026 Teams Service App Creation Issues 16h 21m
Started Apr 21, 2026, 08:12 PM UTC· resolved Apr 22, 2026, 12:34 PM UTC
- investigating Apr 21, 2026, 08:12 PM UTC
We are currently investigating an issue where creating new Teams Service apps is failing or not completing successfully. Users attempting to create or install a Teams app may encounter errors, timeouts, or see the process fail without completing. Existing Teams apps are not impacted at this time. Our team is actively investigating the cause and working toward a resolution. We will provide updates as more information becomes available.
- resolved Apr 22, 2026, 12:34 PM UTC
We’ve shipped fixes and reliability improvements to the Teams Service app creation and install flow. New app creation should complete normally again. Existing Teams apps were never affected. Thanks for your patience while we investigated.
Minor April 14, 2026 Inbox slowness due to upstream issues 5h 37m Thread Inbox, Messenger, & Admin, Thread Message Processing
Started Apr 14, 2026, 12:41 PM UTC· resolved Apr 14, 2026, 06:19 PM UTC
- identified Apr 14, 2026, 12:41 PM UTC
We are currently experiencing issues with our Inbox platform due to upstream connectivity problems related to Cloudflare, which is impacting dependent services. As a result, some users may encounter delayed message delivery, intermittent loading issues, or errors when accessing the Inbox. Our core systems remain operational, but performance and availability may be reduced while this upstream issue persists. We are actively monitoring the situation and coordinating with Cloudflare as they work toward resolution. Updates will be provided as more information becomes available.
- resolved Apr 14, 2026, 06:19 PM UTC
This incident has been resolved.
Critical March 10, 2026 SSO Login failure 24m
Started Mar 10, 2026, 01:12 AM UTC· resolved Mar 10, 2026, 01:37 AM UTC
- investigating Mar 10, 2026, 01:12 AM UTC
We're aware of an issue affecting SSO authentication when logging into Inbox. As a temporary workaround, please disable SSO and use the One-Time Password (OTP) option to log in. We'll share an update as soon as we have more information.
- investigating Mar 10, 2026, 01:13 AM UTC
We are continuing to investigate this issue.
- resolved Mar 10, 2026, 01:37 AM UTC
This incident has been resolved.
Minor February 9, 2026 Delay in real time events from Connectwise 1h 53m Thread RT API, ConnectWise Pods, Thread Inbox, Messenger, & Admin
Started Feb 09, 2026, 04:23 PM UTC· resolved Feb 09, 2026, 06:16 PM UTC
- identified Feb 09, 2026, 04:23 PM UTC
Identified Issue: ConnectWise is currently experiencing delays in sending webhooks. Delivery may be delayed by up to 30 minutes. We are monitoring the situation and will provide updates as more information becomes available.
- resolved Feb 09, 2026, 06:16 PM UTC
This incident has been resolved.
Minor February 4, 2026 Webhook Processing Delay 23m Thread Inbox, Messenger, & Admin, Thread Message Processing
Started Feb 04, 2026, 03:53 PM UTC· resolved Feb 04, 2026, 04:17 PM UTC
- investigating Feb 04, 2026, 03:53 PM UTC
We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational. Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available. Thank you for your patience and understanding.
- monitoring Feb 04, 2026, 04:12 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 04, 2026, 04:17 PM UTC
This incident has been resolved.