There were 9 Thread outages since February 3, 2026 totaling 102h 40m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are seeing a delay in processing of webhooks. This will result in tickets not arrving in inbox for up to 15 minutes.
This incident has been resolved.
We have Identified the problem and are working with Microsoft to work towards a resolution.
Issue with intermittent failures in message delivery from Teams app has been resolved. Issue with intermittent failures in attachment deliver is still open and we are working with Microsoft Support on remediation.
Our engineering team is still actively investigating the issue with end user messages not syncing to the PSA. We appreciate your patience and will continue to provide updates as we make progress. A further update will be shared shortly.
This incident has been resolved.
We are currently investigating this issue.
We are currently investigating an issue where messages from end users in group chats are not being synced to the Thread/PSA. Our engineering team is actively looking into the root cause. An update will be provided in approximately 15 minutes.
Our engineering team is still actively investigating the issue with end user messages not syncing to the PSA. We appreciate your patience and will continue to provide updates as we make progress. A further update will be shared shortly.
This incident has been resolved.
We are aware of an issue where some users experience a blinking or flickering screen immediately after signing in to the Messenger web app. Our engineering team is actively investigating the root cause. No user data has been affected.
This incident has been resolved.
We are currently investigating an issue where creating new Teams Service apps is failing or not completing successfully. Users attempting to create or install a Teams app may encounter errors, timeouts, or see the process fail without completing. Existing Teams apps are not impacted at this time. Our team is actively investigating the cause and working toward a resolution. We will provide updates as more information becomes available.
We’ve shipped fixes and reliability improvements to the Teams Service app creation and install flow. New app creation should complete normally again. Existing Teams apps were never affected. Thanks for your patience while we investigated.
We are currently experiencing issues with our Inbox platform due to upstream connectivity problems related to Cloudflare, which is impacting dependent services. As a result, some users may encounter delayed message delivery, intermittent loading issues, or errors when accessing the Inbox. Our core systems remain operational, but performance and availability may be reduced while this upstream issue persists. We are actively monitoring the situation and coordinating with Cloudflare as they work toward resolution. Updates will be provided as more information becomes available.
This incident has been resolved.
We're aware of an issue affecting SSO authentication when logging into Inbox. As a temporary workaround, please disable SSO and use the One-Time Password (OTP) option to log in. We'll share an update as soon as we have more information.
We are continuing to investigate this issue.
This incident has been resolved.
Identified Issue: ConnectWise is currently experiencing delays in sending webhooks. Delivery may be delayed by up to 30 minutes. We are monitoring the situation and will provide updates as more information becomes available.
This incident has been resolved.
We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational. Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available. Thank you for your patience and understanding.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
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