Thread incident
Upstream AI Provider Degradation (Claude / Anthropic)
Thread experienced a minor incident on June 23, 2026 affecting Assistive AI and Triage Agent and 1 more component, lasting 3h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 23, 2026, 02:28 PM UTC
We are currently experiencing a service disruption due to an upstream provider issue affecting Anthropic’s Claude services. Claude has recently reported elevated error rates and instability across multiple models and API endpoints, which may impact Thread features that rely on AI processing. We will provide updates as soon as more information becomes available or once service stability improves.
- monitoring Jun 23, 2026, 02:50 PM UTC
We’ve implemented a mitigation to reduce impact from the ongoing upstream Claude service disruption. Affected Magic AI features have been temporarily migrated to OpenAI while Anthropic works to resolve the current issues. We are continuing to monitor Anthropic’s recovery and will transition back once their services are fully stable.
- monitoring Jun 23, 2026, 06:13 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 23, 2026, 06:13 PM UTC
This incident has been resolved.