Thread incident

Slack And Teams Messages not arriving to Thread

Major Resolved View vendor source →
Started
Apr 27, 2026, 01:04 PM UTC
Resolved
Apr 27, 2026, 06:11 PM UTC
Duration
5h 6m
Detected by Pingoru
Apr 27, 2026, 01:04 PM UTC

Affected components

Microsoft Teams Service

Update timeline

  1. investigating Apr 27, 2026, 05:04 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 27, 2026, 05:11 PM UTC

    We are currently investigating an issue where messages from end users in group chats are not being synced to the Thread/PSA. Our engineering team is actively looking into the root cause. An update will be provided in approximately 15 minutes.

  3. investigating Apr 27, 2026, 05:31 PM UTC

    Our engineering team is still actively investigating the issue with end user messages not syncing to the PSA. We appreciate your patience and will continue to provide updates as we make progress. A further update will be shared shortly.

  4. resolved Apr 27, 2026, 06:11 PM UTC

    This incident has been resolved.

Looking to track Thread downtime and outages?

Pingoru polls Thread's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Thread reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Thread alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Thread for free

5 free monitors · No credit card required