Thread Outage History

Thread is up right now

Thread had 47 outages in the last 2 years totaling 1343h 39m of downtime — averaging 1.9 incidents per month.

There were 47 Thread outages since February 3, 2025 totaling 1343h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getthread.com

Critical October 20, 2025

Full outage due to AWS US East region outage

Detected by Pingoru
Oct 20, 2025, 08:02 AM UTC
Resolved
Oct 20, 2025, 12:32 PM UTC
Duration
4h 29m
Affected: Thread RT APIThread Inbox, Messenger, & AdminThread Message ProcessingMicrosoft Teams Service
Timeline · 4 updates
  1. identified Oct 20, 2025, 08:02 AM UTC

    We will update as soon as we have additional details. Details: https://health.aws.amazon.com/health/status

  2. identified Oct 20, 2025, 10:59 AM UTC

    AWS has remediated the issue, and services are gradually coming back online. However, we’re still seeing residual effects impacting Twilio, preventing messages from loading in Inbox and Messenger.

  3. monitoring Oct 20, 2025, 12:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 17, 2025

Microsoft Teams Attachments | On first attempt the attachment does not send

Detected by Pingoru
Oct 17, 2025, 05:04 PM UTC
Resolved
Dec 03, 2025, 04:23 PM UTC
Duration
46d 23h
Affected: Microsoft Teams Service
Timeline · 2 updates
  1. investigating Oct 17, 2025, 05:04 PM UTC

    If you press the retry button, it will submit successfully. We have opened an issue with Microsoft on this to investigate the root cause.

  2. resolved Dec 03, 2025, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 30, 2025

Inbox is not responding

Detected by Pingoru
Sep 30, 2025, 04:10 PM UTC
Resolved
Sep 30, 2025, 04:35 PM UTC
Duration
24m
Affected: Thread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Sep 30, 2025, 04:10 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 30, 2025, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2025

Teams Service App Message delivery issues

Detected by Pingoru
Aug 19, 2025, 02:41 PM UTC
Resolved
Aug 19, 2025, 03:50 PM UTC
Duration
1h 9m
Affected: Thread Message Processing
Timeline · 3 updates
  1. investigating Aug 19, 2025, 02:41 PM UTC

    We are aware of a recent spike in failure messages coming from Microsoft Teams.

  2. monitoring Aug 19, 2025, 02:44 PM UTC

    A Fix have been implemented and we are monitoring.

  3. resolved Aug 19, 2025, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

Teams Custom App Errors On New App Creation

Detected by Pingoru
Aug 04, 2025, 02:58 PM UTC
Resolved
Aug 12, 2025, 01:38 PM UTC
Duration
7d 22h
Affected: Microsoft Teams ServiceMicrosoft Teams Integration
Timeline · 4 updates
  1. investigating Aug 04, 2025, 02:58 PM UTC

    This only affects new custom apps and does not affect any existing apps.

  2. investigating Aug 04, 2025, 08:56 PM UTC

    We are currently investigating an issue affecting new deployments of Microsoft Teams customer applications and bots. This is due to Microsoft’s recent enforcement of a deprecation related to multi-tenant app and bot support. Importantly, existing deployments remain fully functional and are not impacted by this change. The issue is limited to attempts to deploy or register new customer-facing Teams apps that rely on multi-tenant configuration. Our team is working toward a resolution and actively engaging with Microsoft support to clarify deprecation timelines and potential mitigation paths. We will continue to provide updates as we make progress. Please reach out to [email protected] or help.getthread.com if you have any questions or would like a thread to be made to track this and report back directly when resoled.

  3. identified Aug 05, 2025, 12:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 12, 2025, 01:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2025

Failure to load Inbox application

Detected by Pingoru
Jul 24, 2025, 02:38 PM UTC
Resolved
Jul 24, 2025, 03:13 PM UTC
Duration
34m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Jul 24, 2025, 02:38 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 24, 2025, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2025

Inbox and Messenger failing to load

Detected by Pingoru
Jul 18, 2025, 05:17 PM UTC
Resolved
Jul 18, 2025, 05:53 PM UTC
Duration
36m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 3 updates
  1. investigating Jul 18, 2025, 05:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 18, 2025, 05:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 18, 2025, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 14, 2025

Slowness is processing real time events

Detected by Pingoru
Jul 14, 2025, 02:45 PM UTC
Resolved
Jul 14, 2025, 04:33 PM UTC
Duration
1h 47m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 3 updates
  1. monitoring Jul 14, 2025, 02:45 PM UTC

    We are aware of the issue and have implemented a fix.

  2. monitoring Jul 14, 2025, 02:46 PM UTC

    We expect the issue to be fully resolved in 30-40 minutes.

  3. resolved Jul 14, 2025, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2025

Webhook Delivery Failure — Events Not Being Processed

Detected by Pingoru
Jun 18, 2025, 02:42 PM UTC
Resolved
Jun 18, 2025, 05:08 PM UTC
Duration
2h 26m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 6 updates
  1. investigating Jun 18, 2025, 02:42 PM UTC

    We are currently investigating this issue.

  2. identified Jun 18, 2025, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 18, 2025, 03:58 PM UTC

    We expect normal operations to resume within approximately one hour. No data has been lost during the outage; however, the delay in real-time operations is due to the system processing the backlog.

  5. monitoring Jun 18, 2025, 05:08 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 18, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025

One Time Password service is not sending emails

Detected by Pingoru
Apr 23, 2025, 09:55 PM UTC
Resolved
Apr 23, 2025, 10:51 PM UTC
Duration
56m
Affected: Thread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Apr 23, 2025, 09:55 PM UTC

    Our Email vendor is experiencing a major outage. If you are using SSO this will not affect you.

  2. resolved Apr 23, 2025, 10:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 17, 2025

Threads not arriving in inbox/PSA Pods

Detected by Pingoru
Apr 17, 2025, 08:07 PM UTC
Resolved
Apr 17, 2025, 10:21 PM UTC
Duration
2h 14m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 3 updates
  1. investigating Apr 17, 2025, 08:07 PM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2025, 08:14 PM UTC

    We have an outage related to a service provider that we use. Tickets are still being made in your PSA but Threads will not load in inbox or Messenger Teams or Web Impacted systems: Inbox Messenger web Messenger teams

  3. resolved Apr 17, 2025, 10:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 11, 2025

Magic Actions are not functioning

Detected by Pingoru
Apr 11, 2025, 05:55 PM UTC
Resolved
Apr 11, 2025, 06:02 PM UTC
Duration
6m
Affected: Assistive AIMagic Agent
Timeline · 3 updates
  1. investigating Apr 11, 2025, 05:55 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 11, 2025, 06:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 11, 2025, 06:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2025

Delays in real time events

Detected by Pingoru
Apr 02, 2025, 07:37 PM UTC
Resolved
Apr 02, 2025, 07:46 PM UTC
Duration
9m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. identified Apr 02, 2025, 07:37 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Apr 02, 2025, 07:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 21, 2025

Users cannot sign into messenger at this time

Detected by Pingoru
Mar 21, 2025, 06:02 PM UTC
Resolved
Mar 21, 2025, 06:25 PM UTC
Duration
23m
Affected: Thread Inbox, Messenger, & AdminThread Message Processing
Timeline · 2 updates
  1. investigating Mar 21, 2025, 06:02 PM UTC

    We are currently investigating this issue.

  2. resolved Mar 21, 2025, 06:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 19, 2025

Delay in real time updates in Inbox and Messenger

Detected by Pingoru
Mar 19, 2025, 08:26 PM UTC
Resolved
Mar 19, 2025, 09:43 PM UTC
Duration
1h 16m
Affected: Thread RT API
Timeline · 2 updates
  1. monitoring Mar 19, 2025, 08:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Mar 19, 2025, 09:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2025

Slowness in Database

Detected by Pingoru
Mar 17, 2025, 02:28 PM UTC
Resolved
Mar 17, 2025, 02:31 PM UTC
Duration
3m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. monitoring Mar 17, 2025, 02:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  2. resolved Mar 17, 2025, 02:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2025

Azure OpenAI is experiencing degraded performance

Detected by Pingoru
Feb 24, 2025, 03:00 PM UTC
Resolved
Feb 24, 2025, 03:45 PM UTC
Duration
44m
Affected: Assistive AIMagic Agent
Timeline · 2 updates
  1. identified Feb 24, 2025, 03:00 PM UTC

    We are currently investigating the impact on Flow Actions and Magic Agents. Team is planning to redirect traffic to stable regions

  2. resolved Feb 24, 2025, 03:45 PM UTC

    We have rerouted the traffic, services are now stable.

Read the full incident report →

Minor February 17, 2025

Slow Real Time Updates

Detected by Pingoru
Feb 17, 2025, 06:29 PM UTC
Resolved
Feb 17, 2025, 06:52 PM UTC
Duration
22m
Affected: Thread RT API
Timeline · 2 updates
  1. monitoring Feb 17, 2025, 06:29 PM UTC

    A fix has been implemented and should be resolved in 10 minutes.

  2. resolved Feb 17, 2025, 06:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2025

Inbox & Messenger chat is down

Detected by Pingoru
Feb 03, 2025, 08:27 PM UTC
Resolved
Feb 02, 2025, 10:00 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Feb 03, 2025, 08:27 PM UTC

    Chat functionality was down in Inbox and Messenger between 5PM and 6PM ET.

Read the full incident report →

Notice February 3, 2025

Flow processing is delayed by up to 20 minutes

Detected by Pingoru
Feb 03, 2025, 02:59 PM UTC
Resolved
Feb 03, 2025, 03:32 PM UTC
Duration
32m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 3 updates
  1. investigating Feb 03, 2025, 02:59 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 03, 2025, 03:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 03, 2025, 03:32 PM UTC

    This incident has been resolved.

Read the full incident report →