Thread Outage History

Thread is up right now

Thread had 50 outages in the last 2 years totaling 1380h 29m of downtime — averaging 2.1 incidents per month.

There were 50 Thread outages since April 11, 2025 totaling 1380h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.getthread.com

Minor December 10, 2025

Processing Delays

Detected by Pingoru
Dec 10, 2025, 01:30 PM UTC
Resolved
Dec 10, 2025, 01:55 PM UTC
Duration
25m
Affected: Thread Message Processing
Timeline · 2 updates
  1. monitoring Dec 10, 2025, 01:30 PM UTC

    We have deployed a fix for the underlying issue and systems are recovering. Some messages may continue to experience brief delays as queues process remaining backlog. We expect full normalization shortly (within approximately 10 minutes). We’re actively monitoring recovery and will provide another update once all message flow is fully restored.

  2. resolved Dec 10, 2025, 01:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 8, 2025

up to 10 minute Delays in realtime events

Detected by Pingoru
Dec 08, 2025, 05:27 PM UTC
Resolved
Dec 08, 2025, 06:15 PM UTC
Duration
47m
Affected: Thread RT APIThread Inbox, Messenger, & AdminTriage Agent
Timeline · 2 updates
  1. investigating Dec 08, 2025, 05:27 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 08, 2025, 06:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 8, 2025

2-5 minute delay in Triage Agent responses

Detected by Pingoru
Dec 08, 2025, 04:15 PM UTC
Resolved
Dec 08, 2025, 04:48 PM UTC
Duration
32m
Affected: Thread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Dec 08, 2025, 04:15 PM UTC

    We are currently investigating this issue.

  2. resolved Dec 08, 2025, 04:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 26, 2025

Slowness in webhook processing

Detected by Pingoru
Nov 26, 2025, 08:43 PM UTC
Resolved
Nov 26, 2025, 08:48 PM UTC
Duration
5m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Nov 26, 2025, 08:43 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 26, 2025, 08:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 18, 2025

Slack Service App Deployments not available

Detected by Pingoru
Nov 18, 2025, 03:52 PM UTC
Resolved
Nov 19, 2025, 11:05 AM UTC
Duration
19h 12m
Affected: Slack Apps/Integrations/APIs
Timeline · 2 updates
  1. identified Nov 18, 2025, 03:52 PM UTC

    Due to the Cloudflare outage, We will not be able to support deploying new Slack Service Apps until tomorrow morning.

  2. resolved Nov 19, 2025, 11:05 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice November 18, 2025

Thread is down due to ongoing outage with Cloudflare

Detected by Pingoru
Nov 18, 2025, 03:39 PM UTC
Resolved
Nov 18, 2025, 06:40 PM UTC
Duration
3h 1m
Affected: Thread RT APIThread Inbox, Messenger, & AdminThread Message Processing
Timeline · 6 updates
  1. investigating Nov 18, 2025, 11:45 AM UTC

    We are working to better understand the reason for the issue and possible workarounds to restore services, we will follow with an update in 30 mins.

  2. identified Nov 18, 2025, 11:49 AM UTC

    CloudFlare confirmed an outage: https://www.cloudflarestatus.com/

  3. monitoring Nov 18, 2025, 11:58 AM UTC

    We are seeing improvements and currently working to re-enabled webhooks for PSA integrations as they could automatically disable them when services were unavailable.

  4. monitoring Nov 18, 2025, 01:53 PM UTC

    Due to a large scale outage of Cloudflare, the largest CDN and WAF provider on the internet, Thread has had issues over the last 3 hours. We are migrating our DNS from Cloudflare to Amazon Route53. We have completed the migration of getthread.com, and are migrating remaining domain names. Inbox, Admin, Messenger are back up and running. Teams and Slack are still down. Thread and PSA may not be in sync over the last 3 hours.

  5. monitoring Nov 18, 2025, 03:39 PM UTC

    We are functioning again. As part of this process we are resyncing all tickets to ensure nothing was lost. During the next two to three hours Sync jobs from the admin panel will be delayed until this process is complete. This will also cause a 2 or 3 hour delay on pressing the resync button in inbox.

  6. resolved Nov 18, 2025, 06:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 6, 2025

Thread messages taking Several minutes to arrive

Detected by Pingoru
Nov 06, 2025, 05:03 PM UTC
Resolved
Nov 06, 2025, 05:20 PM UTC
Duration
16m
Affected: Thread Inbox, Messenger, & AdminMicrosoft Teams ServiceSlack Apps/Integrations/APIs
Timeline · 2 updates
  1. investigating Nov 06, 2025, 05:03 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 06, 2025, 05:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 6, 2025

Inbox not loading

Detected by Pingoru
Nov 06, 2025, 04:17 PM UTC
Resolved
Nov 06, 2025, 04:38 PM UTC
Duration
21m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 3 updates
  1. investigating Nov 06, 2025, 04:17 PM UTC

    We are currently investigating this issue.

  2. resolved Nov 06, 2025, 04:38 PM UTC

    This incident has been resolved.

  3. postmortem Nov 10, 2025, 04:42 PM UTC

    > As part of the **Contact Intelligence General Availability** release, we introduced contact intelligence loading into ticket queries. The rollout performed well in Inbox; however, when we extended it to the PSA Pods, it significantly increased both the amount of data fetched from the database and the number of requests. This led to severe degradation in our real-time application performance.Our engineering team was alerted by our monitoring systems and promptly rolled back the changes. Despite the quick response, the issue caused temporary slowness in processing incoming events from PSA and our internal systems for about an hour after the rollback.Following the incident, our engineering team conducted an internal post-mortem and is actively addressing the issues identified in this release. We’re implementing several action items to ensure future releases don’t impact production and to strengthen both our release and rollback processes.

Read the full incident report →

Major October 24, 2025

Reminder Agent not sending reminders

Detected by Pingoru
Oct 24, 2025, 01:55 PM UTC
Resolved
Oct 24, 2025, 03:52 PM UTC
Duration
1h 57m
Affected: Reminder Agent
Timeline · 2 updates
  1. investigating Oct 24, 2025, 01:55 PM UTC

    We are currently investigating this issue.

  2. resolved Oct 24, 2025, 03:52 PM UTC

    This incident has been resolved. Please verify correct settings in Thread Admin -> Magic Agents -> Reminder Agent -> Manage Access

Read the full incident report →

Critical October 20, 2025

Full outage due to AWS US East region outage

Detected by Pingoru
Oct 20, 2025, 08:02 AM UTC
Resolved
Oct 20, 2025, 12:32 PM UTC
Duration
4h 29m
Affected: Thread RT APIThread Inbox, Messenger, & AdminThread Message ProcessingMicrosoft Teams Service
Timeline · 4 updates
  1. identified Oct 20, 2025, 08:02 AM UTC

    We will update as soon as we have additional details. Details: https://health.aws.amazon.com/health/status

  2. identified Oct 20, 2025, 10:59 AM UTC

    AWS has remediated the issue, and services are gradually coming back online. However, we’re still seeing residual effects impacting Twilio, preventing messages from loading in Inbox and Messenger.

  3. monitoring Oct 20, 2025, 12:07 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 20, 2025, 12:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 17, 2025

Microsoft Teams Attachments | On first attempt the attachment does not send

Detected by Pingoru
Oct 17, 2025, 05:04 PM UTC
Resolved
Dec 03, 2025, 04:23 PM UTC
Duration
46d 23h
Affected: Microsoft Teams Service
Timeline · 2 updates
  1. investigating Oct 17, 2025, 05:04 PM UTC

    If you press the retry button, it will submit successfully. We have opened an issue with Microsoft on this to investigate the root cause.

  2. resolved Dec 03, 2025, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical September 30, 2025

Inbox is not responding

Detected by Pingoru
Sep 30, 2025, 04:10 PM UTC
Resolved
Sep 30, 2025, 04:35 PM UTC
Duration
24m
Affected: Thread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Sep 30, 2025, 04:10 PM UTC

    We are currently investigating this issue.

  2. resolved Sep 30, 2025, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2025

Teams Service App Message delivery issues

Detected by Pingoru
Aug 19, 2025, 02:41 PM UTC
Resolved
Aug 19, 2025, 03:50 PM UTC
Duration
1h 9m
Affected: Thread Message Processing
Timeline · 3 updates
  1. investigating Aug 19, 2025, 02:41 PM UTC

    We are aware of a recent spike in failure messages coming from Microsoft Teams.

  2. monitoring Aug 19, 2025, 02:44 PM UTC

    A Fix have been implemented and we are monitoring.

  3. resolved Aug 19, 2025, 03:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 4, 2025

Teams Custom App Errors On New App Creation

Detected by Pingoru
Aug 04, 2025, 02:58 PM UTC
Resolved
Aug 12, 2025, 01:38 PM UTC
Duration
7d 22h
Affected: Microsoft Teams ServiceMicrosoft Teams Integration
Timeline · 4 updates
  1. investigating Aug 04, 2025, 02:58 PM UTC

    This only affects new custom apps and does not affect any existing apps.

  2. investigating Aug 04, 2025, 08:56 PM UTC

    We are currently investigating an issue affecting new deployments of Microsoft Teams customer applications and bots. This is due to Microsoft’s recent enforcement of a deprecation related to multi-tenant app and bot support. Importantly, existing deployments remain fully functional and are not impacted by this change. The issue is limited to attempts to deploy or register new customer-facing Teams apps that rely on multi-tenant configuration. Our team is working toward a resolution and actively engaging with Microsoft support to clarify deprecation timelines and potential mitigation paths. We will continue to provide updates as we make progress. Please reach out to [email protected] or help.getthread.com if you have any questions or would like a thread to be made to track this and report back directly when resoled.

  3. identified Aug 05, 2025, 12:13 PM UTC

    The issue has been identified and a fix is being implemented.

  4. resolved Aug 12, 2025, 01:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2025

Failure to load Inbox application

Detected by Pingoru
Jul 24, 2025, 02:38 PM UTC
Resolved
Jul 24, 2025, 03:13 PM UTC
Duration
34m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Jul 24, 2025, 02:38 PM UTC

    We are currently investigating this issue.

  2. resolved Jul 24, 2025, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 18, 2025

Inbox and Messenger failing to load

Detected by Pingoru
Jul 18, 2025, 05:17 PM UTC
Resolved
Jul 18, 2025, 05:53 PM UTC
Duration
36m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 3 updates
  1. investigating Jul 18, 2025, 05:17 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 18, 2025, 05:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 18, 2025, 05:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 14, 2025

Slowness is processing real time events

Detected by Pingoru
Jul 14, 2025, 02:45 PM UTC
Resolved
Jul 14, 2025, 04:33 PM UTC
Duration
1h 47m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 3 updates
  1. monitoring Jul 14, 2025, 02:45 PM UTC

    We are aware of the issue and have implemented a fix.

  2. monitoring Jul 14, 2025, 02:46 PM UTC

    We expect the issue to be fully resolved in 30-40 minutes.

  3. resolved Jul 14, 2025, 04:33 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 18, 2025

Webhook Delivery Failure — Events Not Being Processed

Detected by Pingoru
Jun 18, 2025, 02:42 PM UTC
Resolved
Jun 18, 2025, 05:08 PM UTC
Duration
2h 26m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 6 updates
  1. investigating Jun 18, 2025, 02:42 PM UTC

    We are currently investigating this issue.

  2. identified Jun 18, 2025, 03:49 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 18, 2025, 03:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jun 18, 2025, 03:58 PM UTC

    We expect normal operations to resume within approximately one hour. No data has been lost during the outage; however, the delay in real-time operations is due to the system processing the backlog.

  5. monitoring Jun 18, 2025, 05:08 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jun 18, 2025, 05:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 23, 2025

One Time Password service is not sending emails

Detected by Pingoru
Apr 23, 2025, 09:55 PM UTC
Resolved
Apr 23, 2025, 10:51 PM UTC
Duration
56m
Affected: Thread Inbox, Messenger, & Admin
Timeline · 2 updates
  1. investigating Apr 23, 2025, 09:55 PM UTC

    Our Email vendor is experiencing a major outage. If you are using SSO this will not affect you.

  2. resolved Apr 23, 2025, 10:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 17, 2025

Threads not arriving in inbox/PSA Pods

Detected by Pingoru
Apr 17, 2025, 08:07 PM UTC
Resolved
Apr 17, 2025, 10:21 PM UTC
Duration
2h 14m
Affected: Thread RT APIThread Inbox, Messenger, & Admin
Timeline · 3 updates
  1. investigating Apr 17, 2025, 08:07 PM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2025, 08:14 PM UTC

    We have an outage related to a service provider that we use. Tickets are still being made in your PSA but Threads will not load in inbox or Messenger Teams or Web Impacted systems: Inbox Messenger web Messenger teams

  3. resolved Apr 17, 2025, 10:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 11, 2025

Magic Actions are not functioning

Detected by Pingoru
Apr 11, 2025, 05:55 PM UTC
Resolved
Apr 11, 2025, 06:02 PM UTC
Duration
6m
Affected: Assistive AITriage Agent
Timeline · 3 updates
  1. investigating Apr 11, 2025, 05:55 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 11, 2025, 06:01 PM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 11, 2025, 06:40 PM UTC

    This incident has been resolved.

Read the full incident report →