Thread incident

Delay in real time events from Connectwise

Minor Resolved View vendor source →

Thread experienced a minor incident on February 9, 2026 affecting Thread RT API and ConnectWise Pods and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 09, 2026, 04:23 PM UTC
Resolved
Feb 09, 2026, 06:16 PM UTC
Duration
1h 53m
Detected by Pingoru
Feb 09, 2026, 04:23 PM UTC

Affected components

Thread RT APIConnectWise PodsThread Inbox, Messenger, & Admin

Update timeline

  1. identified Feb 09, 2026, 04:23 PM UTC

    Identified Issue: ConnectWise is currently experiencing delays in sending webhooks. Delivery may be delayed by up to 30 minutes. We are monitoring the situation and will provide updates as more information becomes available.

  2. resolved Feb 09, 2026, 06:16 PM UTC

    This incident has been resolved.