Thread incident

Delay in real time events from Connectwise

Resolved after 1 hour 53 minutes, affecting Thread RT API and ConnectWise Pods and 1 more, on February 9, 2026.

identified Feb 09, 2026, 04:23 PM UTC

Identified Issue: ConnectWise is currently experiencing delays in sending webhooks. Delivery may be delayed by up to 30 minutes. We are monitoring the situation and will provide updates as more information becomes available.

Started
Feb 09, 2026, 04:23 PM UTC
Resolved
Feb 09, 2026, 06:16 PM UTC
Duration
1h 53m
Detected by Pingoru
Feb 09, 2026, 04:23 PM UTC

Affected components

Thread RT APIConnectWise PodsThread Inbox, Messenger, & Admin

Update timeline

  1. identified Feb 09, 2026, 04:23 PM UTC

    Identified Issue: ConnectWise is currently experiencing delays in sending webhooks. Delivery may be delayed by up to 30 minutes. We are monitoring the situation and will provide updates as more information becomes available.

  2. resolved Feb 09, 2026, 06:16 PM UTC

    This incident has been resolved.

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