Thread incident

Webhook Processing Delay

Minor Resolved View vendor source →
Started
Feb 04, 2026, 03:53 PM UTC
Resolved
Feb 04, 2026, 04:17 PM UTC
Duration
23m
Detected by Pingoru
Feb 04, 2026, 03:53 PM UTC

Affected components

Thread Inbox, Messenger, & AdminThread Message Processing

Update timeline

  1. investigating Feb 04, 2026, 03:53 PM UTC

    We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational. Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available. Thank you for your patience and understanding.

  2. monitoring Feb 04, 2026, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 04, 2026, 04:17 PM UTC

    This incident has been resolved.

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