Thread incident

Slowness in Real time Processing of Tickets

Minor Resolved View vendor source →
Started
Apr 28, 2026, 03:44 PM UTC
Resolved
Apr 28, 2026, 04:22 PM UTC
Duration
38m
Detected by Pingoru
Apr 28, 2026, 03:44 PM UTC

Affected components

Thread RT APIThread Inbox, Messenger, & Admin

Update timeline

  1. investigating Apr 28, 2026, 03:44 PM UTC

    We are seeing a delay in processing of webhooks. This will result in tickets not arrving in inbox for up to 15 minutes.

  2. resolved Apr 28, 2026, 04:22 PM UTC

    This incident has been resolved.

Looking to track Thread downtime and outages?

Pingoru polls Thread's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Thread reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Thread alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Thread for free

5 free monitors · No credit card required