Thread incident

Slowness in Real time Processing of Tickets

Minor Resolved View vendor source →

Thread experienced a minor incident on April 28, 2026 affecting Thread RT API and Thread Inbox, Messenger, & Admin, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2026, 03:44 PM UTC
Resolved
Apr 28, 2026, 04:22 PM UTC
Duration
38m
Detected by Pingoru
Apr 28, 2026, 03:44 PM UTC

Affected components

Thread RT APIThread Inbox, Messenger, & Admin

Update timeline

  1. investigating Apr 28, 2026, 03:44 PM UTC

    We are seeing a delay in processing of webhooks. This will result in tickets not arrving in inbox for up to 15 minutes.

  2. resolved Apr 28, 2026, 04:22 PM UTC

    This incident has been resolved.