Thread incident

HaloPSA webhooks not being processed

Major Resolved View vendor source →

Thread experienced a major incident on May 22, 2026 affecting Thread Inbox, Messenger, & Admin and HaloPSA Pods, lasting 1h 51m. The incident has been resolved; the full update timeline is below.

Started
May 22, 2026, 08:27 PM UTC
Resolved
May 22, 2026, 10:19 PM UTC
Duration
1h 51m
Detected by Pingoru
May 22, 2026, 08:27 PM UTC

Affected components

Thread Inbox, Messenger, & AdminHaloPSA Pods

Update timeline

  1. investigating May 22, 2026, 08:27 PM UTC

    We identified an issue that is causing the HaloPSA webhooks to not be processed. We're investigating the issue at the moment and will provide an update as soon as possible.

  2. investigating May 22, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 22, 2026, 08:28 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 22, 2026, 08:55 PM UTC

    We are continuing to investigate this issue.

  5. resolved May 22, 2026, 10:19 PM UTC

    This incident has been resolved.