Resolved after 14 minutes, affecting Voice AI, on October 29, 2026.
Between approximately 7:32 PM and 7:52 PM ET, most inbound calls to Voice AI phone numbers failed to connect due to a service disruption at one of our voice infrastructure vendors. The vendor has confirmed the issue is resolved, and calls have been connecting normally since 7:52 PM ET. We apologize for the disruption.
Affected components
Update timeline
- investigating Oct 29, 2026, 12:04 AM UTC
Since approximately 7:32 PM ET, the majority of inbound calls to Voice AI phone numbers are failing to connect. Callers may hear the call fail or ring without being answered. The issue is caused by a service disruption at one of our voice infrastructure vendors, who are actively investigating. We are in contact with the vendor and will post an update as soon as calls are connecting reliably again.
- investigating Oct 29, 2026, 12:04 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 29, 2026, 12:05 AM UTC
Inbound calls to Voice AI phone numbers have been connecting normally since approximately 7:52 PM ET. Between approximately 7:32 PM and 7:52 PM ET, most inbound calls failed to connect. Our vendor has not yet confirmed a full resolution, so we are continuing to monitor and will post a final update once they do.
- resolved Oct 29, 2026, 12:18 AM UTC
Between approximately 7:32 PM and 7:52 PM ET, most inbound calls to Voice AI phone numbers failed to connect due to a service disruption at one of our voice infrastructure vendors. The vendor has confirmed the issue is resolved, and calls have been connecting normally since 7:52 PM ET. We apologize for the disruption.
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