Thread incident

Delay in ticket processing

Minor Resolved View vendor source →

Thread experienced a minor incident on June 29, 2026 affecting Thread RT API and Assistive AI and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Jun 29, 2026, 03:00 PM UTC
Resolved
Jun 29, 2026, 03:23 PM UTC
Duration
23m
Detected by Pingoru
Jun 29, 2026, 03:00 PM UTC

Affected components

Thread RT APIAssistive AIThread Inbox, Messenger, & AdminMagic Agent

Update timeline

  1. investigating Jun 29, 2026, 03:00 PM UTC

    We are currently experiencing a 4-5 minute delay in ticket arrival into Thread, This is resulting in Assistive AI delays and delays in tickets arriving in inbox. We expect this delay to resolve in under 30 minutes.

  2. resolved Jun 29, 2026, 03:23 PM UTC

    This incident has been resolved.