Tekion incident

Awareness: Third Party Vendor Issue GoTo Connect Services

Notice Resolved View vendor source →

Tekion experienced a notice incident on September 17, 2025 affecting CRM, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Sep 17, 2025, 07:31 PM UTC
Resolved
Sep 17, 2025, 08:16 PM UTC
Duration
44m
Detected by Pingoru
Sep 17, 2025, 07:31 PM UTC

Affected components

CRM

Update timeline

  1. monitoring Sep 17, 2025, 07:31 PM UTC

    Valued Dealer Partner, Tekion is aware of a Third Party Vendor issue with GoTo Connect that could be impacting their available services with Tekion. Note: Tekion Systems are fully Operational at this time. We are monitoring alerts with GoTo Connect as they work to correct the impacted services. Services such as Calls and SMS Messaging have experienced reported issues. We will continue to monitor and update you as more information becomes available to us.

  2. resolved Sep 17, 2025, 08:16 PM UTC

    The Third Party Vendor GoTo Connect issue that was impacting Calls and SMS Messaging their available services with Tekion has been reported as Resolved. Tekion ARC Applications remain fully Operational. If you experience any related issues please contact Tekion Support. Thank you.