Tekion is currently experiencing a major incident affecting Retail, which began 2h ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 12, 2026, 08:07 PM UTC
We are currently investigating reports of latency issues within the F&I Menu. Users may experience slower-than-expected load times or delayed responses when accessing or navigating the F&I Menu. Our team is actively engaged with our integration and engineering teams to identify the root cause and restore normal performance as quickly as possible. We will continue to monitor the situation closely and provide updates as more information becomes available. We sincerely appreciate your patience and understanding while we work to resolve this.
- monitoring May 12, 2026, 09:12 PM UTC
We are pleased to report that the majority of latency issues within the F&I Menu have been resolved. Our engineering team is continuing to monitor the situation closely to ensure that all systems are fully operational and performing as expected. We will provide a final update once the incident has been completely resolved. Thank you for your continued patience and understanding throughout this process.