Tekion incident

Issue with Documents Not Loading and Unable to Add New Documents on Deal Screen

Tekion experienced a minor incident on July 18, 2026 affecting Retail, lasting 41m. The incident has been resolved; the full update timeline is below.

Started: Jul 18, 2026, 07:51 PM UTC
Resolved: Jul 18, 2026, 08:33 PM UTC
Duration: 41m
Detected by Pingoru: Jul 18, 2026, 07:51 PM UTC

Affected components

Retail

Update timeline

investigating Jul 18, 2026, 07:51 PM UTC

We are currently investigating an issue impacting Documents on the deal screen. Users may experience documents not loading and may also be unable to add new documents at this time. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. We will continue to share updates as more information becomes available.
resolved Jul 18, 2026, 08:33 PM UTC

The issue impacting Documents on the deal screen has been resolved. Users should now be able to load documents ( Forms) and add new documents as expected. We apologize for the inconvenience caused and thank you for your patience while our team worked to restore normal functionality. We will continue to monitor the system to ensure stability.