Tekion experienced a minor incident on July 1, 2026 affecting Retail, lasting 2h 54m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 01, 2026, 10:07 PM UTC
We are currently investigating an issue that is preventing WA State Zip Codes from returning the proper tax rates. As a workaround please use a Non Washington Zip Code within the Desking screen and manually override the tax rate to return the appropriate tax amount. We'll update this page as soon as an ETA is provded
- identified Jul 01, 2026, 11:18 PM UTC
The team is working on updating the impacted zip codes and are targeting a resolution by end of day. If you are experiencing issues with specific zip codes in counties, such as Pierce, please utilize a zip code out of state or out of county (King county for example) and override the rate to the appropriate rate. We will continue to update this page as we have more.
- resolved Jul 02, 2026, 01:02 AM UTC
The incident has been resolved and tax rates for all zip codes are now returning. If you should face any additional issues please reach out to the support team.