Tango Card Outage History

Tango Card is up right now

Tango Card had 32 outages in the last 2 years totaling 278h 29m of downtime — averaging 1.3 incidents per month.

There were 32 Tango Card outages since July 3, 2025 totaling 278h 29m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.tangocard.com

Minor May 13, 2026

Degraded Performance in Reward Link Physical Checkout

Detected by Pingoru
May 13, 2026, 03:10 AM UTC
Resolved
May 13, 2026, 04:23 AM UTC
Duration
1h 12m
Affected: Reward Link - Production
Timeline · 2 updates
  1. investigating May 13, 2026, 03:10 AM UTC

    We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.

  2. resolved May 13, 2026, 04:23 AM UTC

    The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability.

Read the full incident report →

Major May 11, 2026

Tango Portal ACH Funding is Experiencing Issues

Detected by Pingoru
May 11, 2026, 10:01 PM UTC
Resolved
May 12, 2026, 12:47 AM UTC
Duration
2h 45m
Affected: Tango Portal
Timeline · 2 updates
  1. investigating May 11, 2026, 10:01 PM UTC

    ACH funding requests in Tango Portal are currently failing. We are actively investigating the issue and working to resolve it.

  2. resolved May 12, 2026, 01:24 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

Intermittent issues with sending Physical Reward Link Redemptions

Detected by Pingoru
May 08, 2026, 09:28 PM UTC
Resolved
May 08, 2026, 09:45 PM UTC
Duration
16m
Affected: Reward Link - Production
Timeline · 2 updates
  1. investigating May 08, 2026, 09:28 PM UTC

    Customers are reporting intermittent issues with placing Reward Link redemptions for physical rewards. Technical teams are investigating.

  2. resolved May 08, 2026, 09:45 PM UTC

    This issue has been investigated and resolved. Services are restored.

Read the full incident report →

Major April 20, 2026

Some users experiencing ACH errors

Detected by Pingoru
Apr 20, 2026, 03:17 PM UTC
Resolved
Apr 20, 2026, 03:59 PM UTC
Duration
42m
Affected: Tango Portal
Timeline · 3 updates
  1. investigating Apr 20, 2026, 03:17 PM UTC

    We are currently investigating issues with ACH registrations.

  2. identified Apr 20, 2026, 03:42 PM UTC

    The issue has been identified.

  3. resolved Apr 20, 2026, 03:59 PM UTC

    The issue has been fixed.

Read the full incident report →

Notice March 11, 2026

Customers experiencing Supplier Issues

Detected by Pingoru
Mar 11, 2026, 06:46 PM UTC
Resolved
Mar 11, 2026, 10:15 PM UTC
Duration
3h 28m
Affected: RaaS API v2 - ProductionTango PortalReward Link - ProductionTango Card WebsiteRewards Genius - Production
Timeline · 3 updates
  1. investigating Mar 11, 2026, 06:46 PM UTC

    Some customers are experiencing failures with our suppliers, and this is impacting that ability to send and redeem rewards. Engineering teams are engaged and actively investigating the root cause and solution. We will provide updates as more information becomes available and apologize for any inconvenience this may cause.

  2. identified Mar 11, 2026, 10:09 PM UTC

    The issue is partially resolved. Customers should now be able to order and send rewards successfully. Recipients of rewards that were ordered during the degraded performance period might encounter problems when attempting to redeem them. We are working to resolve this issue so that recipients can redeem these rewards.

  3. resolved Apr 09, 2026, 05:56 PM UTC

    This was a supplier issue and not a Tango platform issue

Read the full incident report →

Critical February 27, 2026

Receiving 422 error codes when placing orders

Detected by Pingoru
Feb 27, 2026, 04:57 AM UTC
Resolved
Feb 27, 2026, 05:18 AM UTC
Duration
20m
Affected: RaaS API v2 - ProductionTango Portal
Timeline · 4 updates
  1. investigating Feb 27, 2026, 04:57 AM UTC

    We are investigating the issue.

  2. identified Feb 27, 2026, 04:58 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2026, 05:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 27, 2026, 05:18 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 23, 2026

Tango Portal Login Issues

Detected by Pingoru
Feb 23, 2026, 02:20 PM UTC
Resolved
Feb 23, 2026, 09:52 PM UTC
Duration
7h 32m
Affected: Tango Portal
Timeline · 4 updates
  1. investigating Feb 23, 2026, 02:20 PM UTC

    We are currently investigating the issue.

  2. identified Feb 23, 2026, 02:56 PM UTC

    It appears to be a browser-specific issue. Chrome and Edge browsers cannot log in, Firefox and Safari can. Working on addressing the browser-specific issue.

  3. monitoring Feb 23, 2026, 04:02 PM UTC

    A fix has been implemented, and we are monitoring the results.

  4. resolved Feb 23, 2026, 09:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 16, 2025

Incorrect Currency Conversion for Global Choice products

Detected by Pingoru
Dec 16, 2025, 04:05 PM UTC
Resolved
Dec 16, 2025, 04:52 PM UTC
Duration
46m
Affected: Reward Link - ProductionReward Link - Sandbox
Timeline · 5 updates
  1. identified Dec 16, 2025, 04:05 PM UTC

    Users are experiencing display of the incorrect values. Engineering has identified the problem and is addressing the fix.

  2. monitoring Dec 16, 2025, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 16, 2025, 04:11 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Dec 16, 2025, 04:16 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 16, 2025, 04:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Major December 10, 2025

Tango Portal Text OTP failing

Detected by Pingoru
Dec 10, 2025, 01:46 AM UTC
Resolved
Dec 10, 2025, 09:40 PM UTC
Duration
19h 54m
Affected: Tango Portal
Timeline · 3 updates
  1. investigating Dec 10, 2025, 01:46 AM UTC

    We are currently experiencing an issue with the Tango Portal Text OTP

  2. monitoring Dec 10, 2025, 01:47 AM UTC

    A fix has been implemented, and we are monitoring it.

  3. resolved Dec 10, 2025, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 3, 2025

Global choice link exchange rates are in error

Detected by Pingoru
Dec 03, 2025, 11:15 PM UTC
Resolved
Dec 04, 2025, 12:13 AM UTC
Duration
58m
Affected: Reward Link - Production
Timeline · 3 updates
  1. investigating Dec 03, 2025, 11:15 PM UTC

    We are currently investigating exchange rate issues for Global Choice Links.

  2. identified Dec 03, 2025, 11:24 PM UTC

    The issue has been identified, and a fix is being implemented.

  3. resolved Dec 04, 2025, 12:13 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 24, 2025

Some customers experiencing issues with funding

Detected by Pingoru
Nov 24, 2025, 05:05 PM UTC
Resolved
Nov 24, 2025, 10:56 PM UTC
Duration
5h 50m
Affected: Tango Portal
Timeline · 3 updates
  1. investigating Nov 24, 2025, 05:05 PM UTC

    We are currently investigating this issue.

  2. identified Nov 24, 2025, 07:44 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Nov 24, 2025, 10:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 19, 2025

Tango Portal Sandbox environment is unstable with intermittent issues logging in, redemption, catalog or orders page loading issues.

Detected by Pingoru
Nov 19, 2025, 07:35 PM UTC
Resolved
Nov 20, 2025, 04:53 PM UTC
Duration
21h 18m
Affected: Tango PortalReward Link - Sandbox
Timeline · 5 updates
  1. investigating Nov 19, 2025, 07:35 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 08:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 19, 2025, 08:53 PM UTC

    The issue is fixed, but we are monitoring it to make sure everything looks good.

  4. monitoring Nov 20, 2025, 04:53 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 20, 2025, 04:53 PM UTC

    This issue is resolved now.

Read the full incident report →

Critical November 19, 2025

Core service is failing on Sandbox

Detected by Pingoru
Nov 19, 2025, 07:15 PM UTC
Resolved
Nov 20, 2025, 04:54 PM UTC
Duration
21h 38m
Affected: Reward Link - Sandbox
Timeline · 2 updates
  1. investigating Nov 19, 2025, 07:15 PM UTC

    We've received reports of catalogs not appearing for Sandbox RL and users unable to log in due to an issue with Core services

  2. resolved Nov 20, 2025, 04:54 PM UTC

    This issue is resolved now.

Read the full incident report →

Major November 17, 2025

Starting Saturday morning, credit carding and ACH fundings are failing.

Detected by Pingoru
Nov 17, 2025, 04:43 PM UTC
Resolved
Nov 18, 2025, 07:27 PM UTC
Duration
1d 2h
Affected: RaaS API v2 - ProductionRaaS API v2 - SandboxTango PortalReward Link - ProductionReward Link - Sandbox
Timeline · 7 updates
  1. investigating Nov 17, 2025, 04:43 PM UTC

    We are actively investigating this.

  2. investigating Nov 17, 2025, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 17, 2025, 06:38 PM UTC

    The issue has been identified and is related to our vendor, who is currently working on a resolution.

  4. identified Nov 17, 2025, 08:15 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Nov 17, 2025, 08:15 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Nov 17, 2025, 11:09 PM UTC

    The issue is fixed, and we are monitoring the fix. If you are experiencing any issues at this point, try to remove and re-add the payment method and try again.

  7. resolved Nov 18, 2025, 07:27 PM UTC

    This has been resolved now.

Read the full incident report →

Notice November 12, 2025

404 errors generating reports

Detected by Pingoru
Nov 12, 2025, 09:19 PM UTC
Resolved
Nov 12, 2025, 10:58 PM UTC
Duration
1h 38m
Affected: Tango PortalTango Card Website
Timeline · 3 updates
  1. investigating Nov 12, 2025, 09:19 PM UTC

    Tango Engineering teams are investigating 404 errors with generating reports and the potential impact to external customers

  2. investigating Nov 12, 2025, 10:57 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 12, 2025, 10:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Major November 7, 2025

Some recipients who were prompted to complete a tax form were unable to do so

Detected by Pingoru
Nov 07, 2025, 08:15 PM UTC
Resolved
Nov 07, 2025, 08:15 PM UTC
Duration
11s
Affected: Reward Link - Production
Timeline · 2 updates
  1. investigating Nov 07, 2025, 08:15 PM UTC

    This issue has been resolved. Recipients should now be able to complete the tax form and reward redemption. Some direct follow up with customer/recipients will be coordinated as needed with customer-facing teams.

  2. resolved Nov 07, 2025, 08:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 5, 2025

Error in Portal when adding to Cart

Detected by Pingoru
Nov 05, 2025, 07:26 PM UTC
Resolved
Nov 05, 2025, 11:16 PM UTC
Duration
3h 49m
Affected: Rewards Genius - Production
Timeline · 4 updates
  1. investigating Nov 05, 2025, 07:26 PM UTC

    Portal Customers encounter “An error occurred saving your order” when attempting to add items to cart. Engineering teams are investigating.

  2. identified Nov 05, 2025, 08:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Nov 05, 2025, 08:46 PM UTC

    The fix has been deployed to Prod and the team will continue monitoring.

  4. resolved Nov 05, 2025, 11:16 PM UTC

    After validation and monitoring, we are completing this incident.

Read the full incident report →

Notice October 20, 2025

Giftcard: Amazon - Currencies: USD, Mexico, and Canada are not issuing

Detected by Pingoru
Oct 20, 2025, 09:45 AM UTC
Resolved
Oct 20, 2025, 02:30 PM UTC
Duration
4h 44m
Affected: RaaS API v2 - ProductionRewards Genius - ProductionLanding Page
Timeline · 3 updates
  1. investigating Oct 20, 2025, 09:45 AM UTC

    We are currently investigating the issue.

  2. monitoring Oct 20, 2025, 10:02 AM UTC

    The issue has been addressed and will continue to monitor.

  3. resolved Oct 20, 2025, 02:30 PM UTC

    It has been resolved.

Read the full incident report →

Minor October 8, 2025

Multiple orders being deferred

Detected by Pingoru
Oct 08, 2025, 05:11 PM UTC
Resolved
Oct 09, 2025, 04:35 PM UTC
Duration
23h 23m
Affected: RaaS API v2 - Production
Timeline · 4 updates
  1. investigating Oct 08, 2025, 05:11 PM UTC

    We are currently investigating an issue where multiple orders are being set to a deferred status.

  2. identified Oct 08, 2025, 05:49 PM UTC

    We have observed that these deferred orders all seem to be related to the Microsoft Outlook email client (which is in a degraded state currently).

  3. monitoring Oct 08, 2025, 05:52 PM UTC

    We are continuing to monitor.

  4. resolved Oct 09, 2025, 04:35 PM UTC

    We have observed deferred emails (whether from orders, user invite emails, email MFA codes, etc.) successfully deliver around 8:30PM PST last night.

Read the full incident report →

Minor October 7, 2025

Portal log-in issues

Detected by Pingoru
Oct 07, 2025, 06:47 PM UTC
Resolved
Oct 07, 2025, 07:28 PM UTC
Duration
41m
Affected: Rewards Genius - Production
Timeline · 4 updates
  1. investigating Oct 07, 2025, 06:47 PM UTC

    We are currently investigating an issue where some customers are reporting being unable to log into portal.

  2. identified Oct 07, 2025, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 07:26 PM UTC

    A fix has been implemented and we will continue monitoring.

  4. resolved Oct 07, 2025, 07:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 24, 2025

RaaS API orders returning 503 error

Detected by Pingoru
Sep 24, 2025, 04:37 PM UTC
Resolved
Sep 24, 2025, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Sep 24, 2025, 04:37 PM UTC

    From 2:00 AM to 5:00 AM PDT today, some orders via the RaaS API returned a 503 "Service unavailable" error due to a supplier outage. The issue has been resolved. Customers who received this error can retry their orders.

Read the full incident report →

Minor September 15, 2025

Disbursement Link Issues

Detected by Pingoru
Sep 15, 2025, 11:42 PM UTC
Resolved
Sep 16, 2025, 12:29 AM UTC
Duration
47m
Affected: Reward Link - Production
Timeline · 3 updates
  1. investigating Sep 15, 2025, 11:42 PM UTC

    We are currently experiencing issues with redeeming disbursement links, and we are investigating the issues.

  2. monitoring Sep 16, 2025, 12:09 AM UTC

    the team has identified the problem and is monitoring for stability.

  3. resolved Sep 16, 2025, 12:29 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice September 8, 2025

Tango Portal - Left-hand navigation menu

Detected by Pingoru
Sep 08, 2025, 03:52 PM UTC
Resolved
Sep 11, 2025, 03:46 PM UTC
Duration
2d 23h
Affected: Rewards Genius - Production
Timeline · 3 updates
  1. identified Sep 08, 2025, 03:52 PM UTC

    We are experiencing an issue with the Tango Portal left-hand navigation menu not displaying for all users. A fix will soon be released.

  2. monitoring Sep 08, 2025, 04:17 PM UTC

    A fix has been implemented, and we are monitoring the results.

  3. resolved Sep 11, 2025, 03:46 PM UTC

    This incident has been resolved.

Read the full incident report →