Resolved after 23 hours 23 minutes, affecting RaaS API v2 - Production, on October 8, 2025.
We have observed deferred emails (whether from orders, user invite emails, email MFA codes, etc.) successfully deliver around 8:30PM PST last night.
Affected components
Update timeline
- investigating Oct 08, 2025, 05:11 PM UTC
We are currently investigating an issue where multiple orders are being set to a deferred status.
- identified Oct 08, 2025, 05:49 PM UTC
We have observed that these deferred orders all seem to be related to the Microsoft Outlook email client (which is in a degraded state currently).
- monitoring Oct 08, 2025, 05:52 PM UTC
We are continuing to monitor.
- resolved Oct 09, 2025, 04:35 PM UTC
We have observed deferred emails (whether from orders, user invite emails, email MFA codes, etc.) successfully deliver around 8:30PM PST last night.
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