Tango Card incident

Multiple orders being deferred

Minor Resolved View vendor source →

Tango Card experienced a minor incident on October 8, 2025 affecting RaaS API v2 - Production, lasting 23h 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2025, 05:11 PM UTC
Resolved
Oct 09, 2025, 04:35 PM UTC
Duration
23h 23m
Detected by Pingoru
Oct 08, 2025, 05:11 PM UTC

Affected components

RaaS API v2 - Production

Update timeline

  1. investigating Oct 08, 2025, 05:11 PM UTC

    We are currently investigating an issue where multiple orders are being set to a deferred status.

  2. identified Oct 08, 2025, 05:49 PM UTC

    We have observed that these deferred orders all seem to be related to the Microsoft Outlook email client (which is in a degraded state currently).

  3. monitoring Oct 08, 2025, 05:52 PM UTC

    We are continuing to monitor.

  4. resolved Oct 09, 2025, 04:35 PM UTC

    We have observed deferred emails (whether from orders, user invite emails, email MFA codes, etc.) successfully deliver around 8:30PM PST last night.