Resolved after 3 hours 49 minutes, affecting Rewards Genius - Production, on November 5, 2025.
The fix has been deployed to Prod and the team will continue monitoring.
Affected components
Rewards Genius - Production
Update timeline
- investigating Nov 05, 2025, 07:26 PM UTC
Portal Customers encounter “An error occurred saving your order” when attempting to add items to cart. Engineering teams are investigating.
- identified Nov 05, 2025, 08:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2025, 08:46 PM UTC
The fix has been deployed to Prod and the team will continue monitoring.
- resolved Nov 05, 2025, 11:16 PM UTC
After validation and monitoring, we are completing this incident.
Your product runs on more than Tango Card
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services