Tango Card experienced a minor incident on November 5, 2025 affecting Rewards Genius - Production, lasting 3h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Rewards Genius - Production
Update timeline
- investigating Nov 05, 2025, 07:26 PM UTC
Portal Customers encounter “An error occurred saving your order” when attempting to add items to cart. Engineering teams are investigating.
- identified Nov 05, 2025, 08:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2025, 08:46 PM UTC
The fix has been deployed to Prod and the team will continue monitoring.
- resolved Nov 05, 2025, 11:16 PM UTC
After validation and monitoring, we are completing this incident.