Tango Card incident

Core service is failing on Sandbox

Critical Resolved View vendor source →

Tango Card experienced a critical incident on November 19, 2025 affecting Reward Link - Sandbox, lasting 21h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 07:15 PM UTC
Resolved
Nov 20, 2025, 04:54 PM UTC
Duration
21h 38m
Detected by Pingoru
Nov 19, 2025, 07:15 PM UTC

Affected components

Reward Link - Sandbox

Update timeline

  1. investigating Nov 19, 2025, 07:15 PM UTC

    We've received reports of catalogs not appearing for Sandbox RL and users unable to log in due to an issue with Core services

  2. resolved Nov 20, 2025, 04:54 PM UTC

    This issue is resolved now.