Tango Card incident

Portal log-in issues

Minor Resolved View vendor source →

Tango Card experienced a minor incident on October 7, 2025 affecting Rewards Genius - Production, lasting 41m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2025, 06:47 PM UTC
Resolved
Oct 07, 2025, 07:28 PM UTC
Duration
41m
Detected by Pingoru
Oct 07, 2025, 06:47 PM UTC

Affected components

Rewards Genius - Production

Update timeline

  1. investigating Oct 07, 2025, 06:47 PM UTC

    We are currently investigating an issue where some customers are reporting being unable to log into portal.

  2. identified Oct 07, 2025, 07:09 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 07, 2025, 07:26 PM UTC

    A fix has been implemented and we will continue monitoring.

  4. resolved Oct 07, 2025, 07:28 PM UTC

    This incident has been resolved.