Tango Card incident

Starting Saturday morning, credit carding and ACH fundings are failing.

Major Resolved View vendor source →

Tango Card experienced a major incident on November 17, 2025 affecting RaaS API v2 - Production and RaaS API v2 - Sandbox and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Nov 17, 2025, 04:43 PM UTC
Resolved
Nov 18, 2025, 07:27 PM UTC
Duration
1d 2h
Detected by Pingoru
Nov 17, 2025, 04:43 PM UTC

Affected components

RaaS API v2 - ProductionRaaS API v2 - SandboxTango PortalReward Link - ProductionReward Link - Sandbox

Update timeline

  1. investigating Nov 17, 2025, 04:43 PM UTC

    We are actively investigating this.

  2. investigating Nov 17, 2025, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. identified Nov 17, 2025, 06:38 PM UTC

    The issue has been identified and is related to our vendor, who is currently working on a resolution.

  4. identified Nov 17, 2025, 08:15 PM UTC

    We are continuing to work on a fix for this issue.

  5. identified Nov 17, 2025, 08:15 PM UTC

    We are continuing to work on a fix for this issue.

  6. monitoring Nov 17, 2025, 11:09 PM UTC

    The issue is fixed, and we are monitoring the fix. If you are experiencing any issues at this point, try to remove and re-add the payment method and try again.

  7. resolved Nov 18, 2025, 07:27 PM UTC

    This has been resolved now.