Tango Card incident
Starting Saturday morning, credit carding and ACH fundings are failing.
Resolved after 1 day 2 hours, affecting RaaS API v2 - Production and RaaS API v2 - Sandbox and 1 more, on November 17, 2025.
The issue is fixed, and we are monitoring the fix. If you are experiencing any issues at this point, try to remove and re-add the payment method and try again.
Affected components
Update timeline
- investigating Nov 17, 2025, 04:43 PM UTC
We are actively investigating this.
- investigating Nov 17, 2025, 04:45 PM UTC
We are continuing to investigate this issue.
- identified Nov 17, 2025, 06:38 PM UTC
The issue has been identified and is related to our vendor, who is currently working on a resolution.
- identified Nov 17, 2025, 08:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 17, 2025, 08:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 17, 2025, 11:09 PM UTC
The issue is fixed, and we are monitoring the fix. If you are experiencing any issues at this point, try to remove and re-add the payment method and try again.
- resolved Nov 18, 2025, 07:27 PM UTC
This has been resolved now.
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