Tango Card incident

Some recipients who were prompted to complete a tax form were unable to do so

Major Resolved View vendor source →

Tango Card experienced a major incident on November 7, 2025 affecting Reward Link - Production, lasting 11s. The incident has been resolved; the full update timeline is below.

Started
Nov 07, 2025, 08:15 PM UTC
Resolved
Nov 07, 2025, 08:15 PM UTC
Duration
11s
Detected by Pingoru
Nov 07, 2025, 08:15 PM UTC

Affected components

Reward Link - Production

Update timeline

  1. investigating Nov 07, 2025, 08:15 PM UTC

    This issue has been resolved. Recipients should now be able to complete the tax form and reward redemption. Some direct follow up with customer/recipients will be coordinated as needed with customer-facing teams.

  2. resolved Nov 07, 2025, 08:15 PM UTC

    This incident has been resolved.