Tango Card incident

Incorrect Currency Conversion for Global Choice products

Minor Resolved View vendor source →

Tango Card experienced a minor incident on December 16, 2025 affecting Reward Link - Production and Reward Link - Sandbox, lasting 46m. The incident has been resolved; the full update timeline is below.

Started
Dec 16, 2025, 04:05 PM UTC
Resolved
Dec 16, 2025, 04:52 PM UTC
Duration
46m
Detected by Pingoru
Dec 16, 2025, 04:05 PM UTC

Affected components

Reward Link - ProductionReward Link - Sandbox

Update timeline

  1. identified Dec 16, 2025, 04:05 PM UTC

    Users are experiencing display of the incorrect values. Engineering has identified the problem and is addressing the fix.

  2. monitoring Dec 16, 2025, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Dec 16, 2025, 04:11 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Dec 16, 2025, 04:16 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Dec 16, 2025, 04:52 PM UTC

    This incident has been resolved.