Tango Card incident

Degraded Performance in Reward Link Physical Checkout

Minor Resolved View vendor source →

Tango Card experienced a minor incident on May 13, 2026 affecting Reward Link - Production, lasting 1h 12m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 03:10 AM UTC
Resolved
May 13, 2026, 04:23 AM UTC
Duration
1h 12m
Detected by Pingoru
May 13, 2026, 03:10 AM UTC

Affected components

Reward Link - Production

Update timeline

  1. investigating May 13, 2026, 03:10 AM UTC

    We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.

  2. resolved May 13, 2026, 04:23 AM UTC

    The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability.