Tango Card incident
Degraded Performance in Reward Link Physical Checkout
Resolved after 1 hour 12 minutes, affecting Reward Link - Production, on May 13, 2026.
The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability.
Affected components
Update timeline
- investigating May 13, 2026, 03:10 AM UTC
We are aware of an issue affecting some recipients in Tango where physical Reward Link checkout is not validating ZIP codes correctly on the address page. This issue impacts the recipient experience for physical Reward Link orders and may prevent checkout from completing as expected.
- resolved May 13, 2026, 04:23 AM UTC
The issue affecting some recipients during physical Reward Link checkout has been resolved. ZIP code validation on the address page is now functioning as expected, and impacted recipients should be able to complete checkout normally. We will continue to monitor the experience to ensure ongoing stability.
Your product runs on more than Tango Card
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services