Tango Card incident

Tango Portal Sandbox environment is unstable with intermittent issues logging in, redemption, catalog or orders page loading issues.

Major Resolved View vendor source →

Tango Card experienced a major incident on November 19, 2025 affecting Tango Portal and Reward Link - Sandbox, lasting 21h 18m. The incident has been resolved; the full update timeline is below.

Started
Nov 19, 2025, 07:35 PM UTC
Resolved
Nov 20, 2025, 04:53 PM UTC
Duration
21h 18m
Detected by Pingoru
Nov 19, 2025, 07:35 PM UTC

Affected components

Tango PortalReward Link - Sandbox

Update timeline

  1. investigating Nov 19, 2025, 07:35 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 19, 2025, 08:52 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Nov 19, 2025, 08:53 PM UTC

    The issue is fixed, but we are monitoring it to make sure everything looks good.

  4. monitoring Nov 20, 2025, 04:53 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Nov 20, 2025, 04:53 PM UTC

    This issue is resolved now.