Tango Card Outage History
Tango Card is up right nowPingoru has recorded 50 incidents for Tango Card: 35 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 3 | 4 of 744 (1%) |
| June 2026 | 1 | 336 of 720 (47%) |
| July 2026 | 2 | 2 of 744 (0%) |
| August 2026 | 8 | 213 of 744 (29%) |
| September 2026 | 5 | 9 of 720 (1%) |
| October 2026 | 0 | 0 of 587 (0%) |
Incidents, newest first
Minor December 16, 2025 Incorrect Currency Conversion for Global Choice products 46m Reward Link - Production, Reward Link - Sandbox
Started Dec 16, 2025, 04:05 PM UTC· resolved Dec 16, 2025, 04:52 PM UTC
- identified Dec 16, 2025, 04:05 PM UTC
Users are experiencing display of the incorrect values. Engineering has identified the problem and is addressing the fix.
- monitoring Dec 16, 2025, 04:10 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Dec 16, 2025, 04:11 PM UTC
We are continuing to monitor for any further issues.
- monitoring Dec 16, 2025, 04:16 PM UTC
We are continuing to monitor for any further issues.
- resolved Dec 16, 2025, 04:52 PM UTC
This incident has been resolved.
Major December 10, 2025 Tango Portal Text OTP failing 19h 54m Tango Portal
Started Dec 10, 2025, 01:46 AM UTC· resolved Dec 10, 2025, 09:40 PM UTC
- investigating Dec 10, 2025, 01:46 AM UTC
We are currently experiencing an issue with the Tango Portal Text OTP
- monitoring Dec 10, 2025, 01:47 AM UTC
A fix has been implemented, and we are monitoring it.
- resolved Dec 10, 2025, 09:40 PM UTC
This incident has been resolved.
Notice December 3, 2025 Global choice link exchange rates are in error 58m Reward Link - Production
Started Dec 03, 2025, 11:15 PM UTC· resolved Dec 04, 2025, 12:13 AM UTC
- investigating Dec 03, 2025, 11:15 PM UTC
We are currently investigating exchange rate issues for Global Choice Links.
- identified Dec 03, 2025, 11:24 PM UTC
The issue has been identified, and a fix is being implemented.
- resolved Dec 04, 2025, 12:13 AM UTC
This incident has been resolved.
Minor November 24, 2025 Some customers experiencing issues with funding 5h 50m Tango Portal
Started Nov 24, 2025, 05:05 PM UTC· resolved Nov 24, 2025, 10:56 PM UTC
- investigating Nov 24, 2025, 05:05 PM UTC
We are currently investigating this issue.
- identified Nov 24, 2025, 07:44 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Nov 24, 2025, 10:56 PM UTC
This incident has been resolved.
Major November 19, 2025 Tango Portal Sandbox environment is unstable with intermittent issues logging in, redemption, catalog or orders page loading issues. 21h 18m Tango Portal, Reward Link - Sandbox
Started Nov 19, 2025, 07:35 PM UTC· resolved Nov 20, 2025, 04:53 PM UTC
- investigating Nov 19, 2025, 07:35 PM UTC
We are currently investigating this issue.
- investigating Nov 19, 2025, 08:52 PM UTC
We are continuing to investigate this issue.
- monitoring Nov 19, 2025, 08:53 PM UTC
The issue is fixed, but we are monitoring it to make sure everything looks good.
- monitoring Nov 20, 2025, 04:53 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 20, 2025, 04:53 PM UTC
This issue is resolved now.
Critical November 19, 2025 Core service is failing on Sandbox 21h 38m Reward Link - Sandbox
Started Nov 19, 2025, 07:15 PM UTC· resolved Nov 20, 2025, 04:54 PM UTC
- investigating Nov 19, 2025, 07:15 PM UTC
We've received reports of catalogs not appearing for Sandbox RL and users unable to log in due to an issue with Core services
- resolved Nov 20, 2025, 04:54 PM UTC
This issue is resolved now.
Major November 17, 2025 Starting Saturday morning, credit carding and ACH fundings are failing. 1d 2h RaaS API v2 - Production, RaaS API v2 - Sandbox, Tango Portal, Reward Link - Production and 1 more
Started Nov 17, 2025, 04:43 PM UTC· resolved Nov 18, 2025, 07:27 PM UTC
- investigating Nov 17, 2025, 04:43 PM UTC
We are actively investigating this.
- investigating Nov 17, 2025, 04:45 PM UTC
We are continuing to investigate this issue.
- identified Nov 17, 2025, 06:38 PM UTC
The issue has been identified and is related to our vendor, who is currently working on a resolution.
- identified Nov 17, 2025, 08:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Nov 17, 2025, 08:15 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 17, 2025, 11:09 PM UTC
The issue is fixed, and we are monitoring the fix. If you are experiencing any issues at this point, try to remove and re-add the payment method and try again.
- resolved Nov 18, 2025, 07:27 PM UTC
This has been resolved now.
Notice November 12, 2025 404 errors generating reports 1h 38m Tango Portal, Tango Card Website
Started Nov 12, 2025, 09:19 PM UTC· resolved Nov 12, 2025, 10:58 PM UTC
- investigating Nov 12, 2025, 09:19 PM UTC
Tango Engineering teams are investigating 404 errors with generating reports and the potential impact to external customers
- investigating Nov 12, 2025, 10:57 PM UTC
We are continuing to investigate this issue.
- resolved Nov 12, 2025, 10:58 PM UTC
This incident has been resolved.
Major November 7, 2025 Some recipients who were prompted to complete a tax form were unable to do so 11s Reward Link - Production
Started Nov 07, 2025, 08:15 PM UTC· resolved Nov 07, 2025, 08:15 PM UTC
- investigating Nov 07, 2025, 08:15 PM UTC
This issue has been resolved. Recipients should now be able to complete the tax form and reward redemption. Some direct follow up with customer/recipients will be coordinated as needed with customer-facing teams.
- resolved Nov 07, 2025, 08:15 PM UTC
This incident has been resolved.
Minor November 5, 2025 Error in Portal when adding to Cart 3h 49m Rewards Genius - Production
Started Nov 05, 2025, 07:26 PM UTC· resolved Nov 05, 2025, 11:16 PM UTC
- investigating Nov 05, 2025, 07:26 PM UTC
Portal Customers encounter “An error occurred saving your order” when attempting to add items to cart. Engineering teams are investigating.
- identified Nov 05, 2025, 08:36 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Nov 05, 2025, 08:46 PM UTC
The fix has been deployed to Prod and the team will continue monitoring.
- resolved Nov 05, 2025, 11:16 PM UTC
After validation and monitoring, we are completing this incident.
Notice October 20, 2025 Giftcard: Amazon - Currencies: USD, Mexico, and Canada are not issuing 4h 44m RaaS API v2 - Production, Rewards Genius - Production, Landing Page
Started Oct 20, 2025, 09:45 AM UTC· resolved Oct 20, 2025, 02:30 PM UTC
- investigating Oct 20, 2025, 09:45 AM UTC
We are currently investigating the issue.
- monitoring Oct 20, 2025, 10:02 AM UTC
The issue has been addressed and will continue to monitor.
- resolved Oct 20, 2025, 02:30 PM UTC
It has been resolved.
Minor October 8, 2025 Multiple orders being deferred 23h 23m RaaS API v2 - Production
Started Oct 08, 2025, 05:11 PM UTC· resolved Oct 09, 2025, 04:35 PM UTC
- investigating Oct 08, 2025, 05:11 PM UTC
We are currently investigating an issue where multiple orders are being set to a deferred status.
- identified Oct 08, 2025, 05:49 PM UTC
We have observed that these deferred orders all seem to be related to the Microsoft Outlook email client (which is in a degraded state currently).
- monitoring Oct 08, 2025, 05:52 PM UTC
We are continuing to monitor.
- resolved Oct 09, 2025, 04:35 PM UTC
We have observed deferred emails (whether from orders, user invite emails, email MFA codes, etc.) successfully deliver around 8:30PM PST last night.
Minor October 7, 2025 Portal log-in issues 41m Rewards Genius - Production
Started Oct 07, 2025, 06:47 PM UTC· resolved Oct 07, 2025, 07:28 PM UTC
- investigating Oct 07, 2025, 06:47 PM UTC
We are currently investigating an issue where some customers are reporting being unable to log into portal.
- identified Oct 07, 2025, 07:09 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Oct 07, 2025, 07:26 PM UTC
A fix has been implemented and we will continue monitoring.
- resolved Oct 07, 2025, 07:28 PM UTC
This incident has been resolved.
Notice September 24, 2025 RaaS API orders returning 503 error 3h
Started Sep 24, 2025, 09:00 AM UTC· resolved Sep 24, 2025, 12:00 PM UTC
- resolved Sep 24, 2025, 04:37 PM UTC
From 2:00 AM to 5:00 AM PDT today, some orders via the RaaS API returned a 503 "Service unavailable" error due to a supplier outage. The issue has been resolved. Customers who received this error can retry their orders.
Minor September 15, 2025 Disbursement Link Issues 47m Reward Link - Production
Started Sep 15, 2025, 11:42 PM UTC· resolved Sep 16, 2025, 12:29 AM UTC
- investigating Sep 15, 2025, 11:42 PM UTC
We are currently experiencing issues with redeeming disbursement links, and we are investigating the issues.
- monitoring Sep 16, 2025, 12:09 AM UTC
the team has identified the problem and is monitoring for stability.
- resolved Sep 16, 2025, 12:29 AM UTC
This incident has been resolved.
Notice September 8, 2025 Tango Portal - Left-hand navigation menu 2d 23h Rewards Genius - Production
Started Sep 08, 2025, 03:52 PM UTC· resolved Sep 11, 2025, 03:46 PM UTC
- identified Sep 08, 2025, 03:52 PM UTC
We are experiencing an issue with the Tango Portal left-hand navigation menu not displaying for all users. A fix will soon be released.
- monitoring Sep 08, 2025, 04:17 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Sep 11, 2025, 03:46 PM UTC
This incident has been resolved.
Notice September 7, 2025 Tango Portal Navigation Menu 58m RaaS API v2 - Production
Started Sep 07, 2025, 01:52 PM UTC· resolved Sep 07, 2025, 02:51 PM UTC
- investigating Sep 07, 2025, 01:52 PM UTC
We are currently investigating an issue where the Tango portal's left-hand navigation menu is not displaying for users without Admin privileges.
- resolved Sep 07, 2025, 02:51 PM UTC
This issue has been addressed, and the Tango portal is displaying properly
Minor September 4, 2025 Issues with orders and line items in portal and API 22h 40m RaaS API v2 - Production, Rewards Genius - Production
Started Sep 04, 2025, 04:35 PM UTC· resolved Sep 05, 2025, 03:16 PM UTC
- investigating Sep 04, 2025, 04:35 PM UTC
We are currently investigating this issue.
- identified Sep 04, 2025, 05:56 PM UTC
The issue has been identified and we are working on a fix.
- identified Sep 04, 2025, 07:21 PM UTC
We expect the fix to go out in about 5 hours from now (5:30pm PST).
- monitoring Sep 05, 2025, 12:33 AM UTC
A fix has been implemented and we are seeing improved results compared to earlier. We are monitoring and will update again tomorrow.
- resolved Sep 05, 2025, 03:16 PM UTC
The incident has been resolved.
Notice August 25, 2025 Orders are failing in Tango API, Rewards Link and Tango Portal 2h 2m RaaS API v2 - Production, Reward Link - Production, Rewards Genius - Production
Started Aug 25, 2025, 05:03 PM UTC· resolved Aug 25, 2025, 07:06 PM UTC
- investigating Aug 25, 2025, 05:03 PM UTC
We are actively investigating this issue. As soon as we have update we will update this page with the latest.
- investigating Aug 25, 2025, 06:43 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 25, 2025, 06:43 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Aug 25, 2025, 07:05 PM UTC
We are continuing to monitor for any further issues.
- resolved Aug 25, 2025, 07:06 PM UTC
This incident has been resolved.
Major August 4, 2025 Temporary failures for portal orders and reward redemptions 1h
Started Aug 04, 2025, 06:00 PM UTC· resolved Aug 04, 2025, 07:00 PM UTC
- resolved Aug 04, 2025, 06:59 PM UTC
Some Tango portal orders and reward redemptions failed due to a temporary issue from 11:05 AM to 11:50 AM PDT. The issue has been fixed. Customers were not charged for their failed orders. Customers can retry their orders, and recipients can retry redeeming their rewards.
Notice July 25, 2025 Tango Landing Pages experiencing some errors 19m Landing Page
Started Jul 25, 2025, 03:36 PM UTC· resolved Jul 25, 2025, 03:56 PM UTC
- investigating Jul 25, 2025, 03:36 PM UTC
We are currently investigating the issue.
- investigating Jul 25, 2025, 03:49 PM UTC
We are continuing to investigate this issue.
- identified Jul 25, 2025, 03:50 PM UTC
The issue has been identified and we are implementing a fix.
- resolved Jul 25, 2025, 03:56 PM UTC
This incident has been resolved.
Critical July 21, 2025 Tango portal encounters a blank screen 15m Rewards Genius - Production
Started Jul 21, 2025, 05:02 PM UTC· resolved Jul 21, 2025, 05:18 PM UTC
- investigating Jul 21, 2025, 05:02 PM UTC
Tango portal is not currently loading. Attempting to access https://tango-portal.tangocard.com/ results in a blank screen.
- monitoring Jul 21, 2025, 05:07 PM UTC
Fix has been implemented and the team is monitoring.
- monitoring Jul 21, 2025, 05:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 21, 2025, 05:18 PM UTC
The incident has been resolved.
Minor July 3, 2025 Interruptions to our main USA supplier's system 1m Item
Started Jul 03, 2025, 08:20 PM UTC· resolved Jul 03, 2025, 08:21 PM UTC
- monitoring Jul 03, 2025, 08:20 PM UTC
Tango Systems experienced interruptions with our main USA supplier's system from 11:45 to 12:15 PM PDT This issue is resolving and Engineering teams are continuing to monitor.
- resolved Jul 03, 2025, 08:21 PM UTC
This incident has been resolved.
Major May 21, 2025 Issues with adding credit cards 1h 22m Rewards Genius - Production
Started May 21, 2025, 08:07 PM UTC· resolved May 21, 2025, 09:30 PM UTC
- monitoring May 21, 2025, 08:07 PM UTC
Tango systems experienced issues and errors over the past 4 hours (9 AM PST - 1 PM PST) where Users were unable to add or remove a credit card in prod and sandbox environments. Engineering has resolved these issues and is continuing to monitor Sandbox and Prod Environments
- resolved May 21, 2025, 09:30 PM UTC
This incident has been resolved.
Minor May 14, 2025 User access level not displaying correctly 1h 10m Rewards Genius - Production
Started May 14, 2025, 06:34 PM UTC· resolved May 14, 2025, 07:45 PM UTC
- identified May 14, 2025, 06:34 PM UTC
Tango portal is currently displaying user Access Level incorrectly. In Team Settings, a user’s Access Level is displayed as “Organization Access” even if they have access to only selected groups or accounts. This is a display issue only. Access Level has not been changed or impacted for any users. We are working on a resolution and anticipate releasing it later today.
- resolved May 14, 2025, 07:45 PM UTC
This issue has been resolved.