Tango Card had 32 outages in the last 2 years totaling 27h 18m of downtime — averaging 1.3 incidents per month.
There were 32 Tango Card outages since July 3, 2025 totaling 27h 18m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating an issue where the Tango portal's left-hand navigation menu is not displaying for users without Admin privileges.
This issue has been addressed, and the Tango portal is displaying properly
We are currently investigating this issue.
The issue has been identified and we are working on a fix.
We expect the fix to go out in about 5 hours from now (5:30pm PST).
A fix has been implemented and we are seeing improved results compared to earlier. We are monitoring and will update again tomorrow.
The incident has been resolved.
We are actively investigating this issue. As soon as we have update we will update this page with the latest.
We are continuing to investigate this issue.
A fix has been implemented and we are monitoring the results.
We are continuing to monitor for any further issues.
This incident has been resolved.
Some Tango portal orders and reward redemptions failed due to a temporary issue from 11:05 AM to 11:50 AM PDT. The issue has been fixed. Customers were not charged for their failed orders. Customers can retry their orders, and recipients can retry redeeming their rewards.
We are currently investigating the issue.
We are continuing to investigate this issue.
The issue has been identified and we are implementing a fix.
This incident has been resolved.
Tango portal is not currently loading. Attempting to access https://tango-portal.tangocard.com/ results in a blank screen.
Fix has been implemented and the team is monitoring.
We are continuing to monitor for any further issues.
The incident has been resolved.
Tango Systems experienced interruptions with our main USA supplier's system from 11:45 to 12:15 PM PDT This issue is resolving and Engineering teams are continuing to monitor.
This incident has been resolved.