Supermetrics Outage History

We are currently experiencing an issue with the Supermetrics Hub (hub.supermetrics.com) that may affect login and access. When attempting to access the Hub, you may see a "503 Service Unavailable" error. Our team is aware of the issue and is actively working on a fix. We will update you as soon as the issue is resolved. We apologize for the inconvenience.

We're aware of an issue affecting the Shopify connector where queries selecting multiple stores return data for only a single store ID, and the returned data is incorrect. Our team is actively investigating the root cause and will post updates here as we learn more. Thank you for your patience and understanding!

Supermetrics is currently experiencing service issues affecting our Data Studio destination. Some users may see a "No accounts found for the selected team" error when adding or reconnecting a data source, even though their accounts and authentication are otherwise working normally. Our teams are working to identify the problem

We are aware of an issue affecting scheduled refreshes (automatic triggers) in Supermetrics for Google Sheets. Affected users may see "Refresh failed: Please contact support" with a status of "Unable to connect" in the Manage Schedules panel. Manual refreshes from the sidebar continue to work normally. Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.

We're aware of an issue currently affecting the Shopify connector around authentication and queries, resulting in an error "The requested resource could not be found” This issue originates with Shopify’s API and we're communicating with them for a resolution on this. Our team is actively monitoring the situation and will provide updates as the situation evolves. We appreciate your patience and understanding while the issue is being addressed.

We're currently investigating reports of an issue affecting The Trade Desk connector. The Trade Desk's API is currently returning permissions-related errors, which prevents data from being retrieved successfully via our connector. Affected users may see error messages such as "Login failed. Missing required partner-level reporting permissions", "Couldn't validate data access eligibility. Please re-authenticate to fix the issue.", or similar permission-related messages. Our team is actively investigating the root cause and working to identify a resolution. We'll share an update as soon as we have more information. Thank you for your patience while we look into this.

We are aware of an issue affecting customers running Power BI queries, which is returning the following error message: "This query does not contain any columns with supported data types." Additionally the navigator’s preview window will appear blank as a result of the same error. Our engineering team is actively investigating the root cause and has prioritized this incident. We will share an update as soon as we have more information to report. We appreciate your patience and apologize for any disruption this may be causing to your workflows.

We’ve received multiple reports of duplicated rows/data appearing within the refresh window for BigQuery destinations. Our team is currently investigating the issue and working to identify the root cause. We’ll provide further updates as soon as more information becomes available. Thank you for your patience and understanding!

This issue has now been resolved. Any affected runs have been re-ran to remove any duplicate rows.

We are aware of elevated error rates with the X Ads API which is affecting the X Ads connector. We are currently monitoring the situation closely and will provide updates as soon as they are available.

We're currently experiencing issues that are impacting Supermetrics services in Google Sheets and Looker Studio. Our teams are working to identify the problem.

We are continuing to investigate this issue.

We are currently seeing failures affecting the X Organic connector. According to the X status page, there is an ongoing incident that started on March 24 at 02:00 UTC. Our internal monitoring confirmed this issue after we began observing a spike in failed requests today, starting at approximately 03:00 UTC. Connector queries may fail with the following error message: "Error: X Organic (Twitter) failure (Data Source Error: Service Unavailable)" We will share more details as soon as they are available. Our support team is available for any possible questions you may have. Thank you for your patience and understanding.

We are seeing increased levels of the error "Your request could not be completed at this time. If you continue to see this message, please contact our support team with the date and time of the issue.(Supermetrics request ID: ). If you experience this error, please wait some time and try again. We are currently investigating this issue and will provide an update as soon as possible.

We are currently experiencing an uptick in "Address Unavailable" errors in Looker Studio dashboards. Our team is fully engaged in diagnosing the root cause and is currently developing a fix to mitigate the impact. We will share more details as soon as they are available. In the meantime, please feel free to reach out with any specific questions. Thank you for your patience and understanding.

We are currently experiencing performance degradation, resulting in slowness when accessing Supermetrics Hub. Our engineering team is actively investigating the issue to identify the root cause and implement a fix. We apologize for any inconvenience this may be causing and appreciate your patience. We will provide an update as soon as more information is available.

We are currently aware of an issue affecting our Instagram Insights data source. Customers have reported encountering the following error: “Unable to fetch data from profile xxx, the profile may no longer exist or the permissions have changed.” Our team is actively investigating the issue, and we will update with you as soon as more information becomes available. Thank you for your patience!

We are currently experiencing reduced functionality with the Google Analytics 4 connector in multiple destinations. We are investigating this with priority to mitigate the impact and restore full functionality. We will update you as soon as we have more information. Thank you for your patience.

We are currently aware of an issue affecting the Supermetrics website, particularly the pricing page (https://supermetrics.com/pricing). Our team is actively investigating to identify the root cause and implement a fix. We will update this page as soon as we have more information. Thank you for your patience and understanding.

We are currently investigating a potential permission-related issue with our Google Analytics 4 connector. Some customers may encounter the following error when running Google Analytics 4-related queries or reports that include a filter on pagePath: “Error: Google Analytics 4 failure Your query returned a data fetch error: 403 – User does not have sufficient permissions for this property.” If you encounter this error, please try re-running your query or reducing the date range to see if it resolves the issue. We'll provide an additional update as soon as we have more information. Thank you for your patience and understanding.

We are currently experiencing an issue with some Custom Data Import functionality. All spreadsheet-formatted files (XLS, XLSX, XLSB, ODS) are currently failing when processing. CSV file processing continues to function normally, and querying of previously imported files is unaffected. We are investigating the root cause and potential workarounds and will provide an update as soon as possible. Thank you for your understanding and patience.

We are currently experiencing a widespread service disruption across the Supermetrics platform due to an external incident with Cloudflare. This issue may cause failures or degraded performance in various areas of our service. We will update this page as soon as we know more.

We’re aware of the Cloudflare incident and that it may be impacting Supermetrics’ services.