Supermetrics incident

Service disruption: Shopify, June 3, 2026

Critical Ongoing View vendor source →

Supermetrics is currently experiencing a critical incident affecting Shopify, which began 3h ago. The vendor's full update timeline is below.

Started
Jun 03, 2026, 02:50 PM UTC
Resolved
Ongoing
Duration
● 2h 39m
Detected by Pingoru
Jun 03, 2026, 02:50 PM UTC

Affected components

Shopify

Update timeline

  1. investigating Jun 03, 2026, 02:50 PM UTC

    We're aware of an issue currently affecting the Shopify connector around authentication and queries, resulting in an error "The requested resource could not be found” This issue originates with Shopify’s API and we're communicating with them for a resolution on this. Our team is actively monitoring the situation and will provide updates as the situation evolves. We appreciate your patience and understanding while the issue is being addressed.

  2. monitoring Jun 03, 2026, 04:24 PM UTC

    We have an update that Shopify has resolved this issue on their end and the connector functionality should be back to normal. We will continue to monitor the system closely over the next 24 hours to ensure stability and confirm full resolution. Thank you for your patience. If you continue to experience any problems, please don't hesitate to reach out to our support team.