Supermetrics incident
Service disruption: Shopify, June 3, 2026
Supermetrics experienced a critical incident on June 3, 2026 affecting Shopify, lasting 14h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 03, 2026, 02:50 PM UTC
We're aware of an issue currently affecting the Shopify connector around authentication and queries, resulting in an error "The requested resource could not be found” This issue originates with Shopify’s API and we're communicating with them for a resolution on this. Our team is actively monitoring the situation and will provide updates as the situation evolves. We appreciate your patience and understanding while the issue is being addressed.
- monitoring Jun 03, 2026, 04:24 PM UTC
We have an update that Shopify has resolved this issue on their end and the connector functionality should be back to normal. We will continue to monitor the system closely over the next 24 hours to ensure stability and confirm full resolution. Thank you for your patience. If you continue to experience any problems, please don't hesitate to reach out to our support team.
- resolved Jun 04, 2026, 05:46 AM UTC
After monitoring the situation and confirming the fix on Shopify's end, we're happy to report this issue is now resolved. If you're still experiencing any problems, please do not hesitate to reach out to our Support team. Thank you for your patience, and we apologize for any inconvenience this may have caused.