Supermetrics incident

Service disruption: The Trade Desk, May 21, 2026

Critical Ongoing View vendor source →

Supermetrics is currently experiencing a critical incident affecting The Trade Desk, which began 1h ago. The vendor's full update timeline is below.

Started
May 21, 2026, 11:18 AM UTC
Resolved
Ongoing
Duration
● 1h 6m
Detected by Pingoru
May 21, 2026, 11:18 AM UTC

Affected components

The Trade Desk

Update timeline

  1. investigating May 21, 2026, 11:18 AM UTC

    We're currently investigating reports of an issue affecting The Trade Desk connector. The Trade Desk's API is currently returning permissions-related errors, which prevents data from being retrieved successfully via our connector. Affected users may see error messages such as "Login failed. Missing required partner-level reporting permissions", "Couldn't validate data access eligibility. Please re-authenticate to fix the issue.", or similar permission-related messages. Our team is actively investigating the root cause and working to identify a resolution. We'll share an update as soon as we have more information. Thank you for your patience while we look into this.