Supermetrics incident

Service disruption: Google Sheets scheduled refreshes, July 24, 2026

Minor Resolved View vendor source →

Supermetrics experienced a minor incident on July 24, 2026 affecting Supermetrics for Google Sheets, lasting 4d 10h. The incident has been resolved; the full update timeline is below.

Started
Jul 24, 2026, 09:57 PM UTC
Resolved
Jul 29, 2026, 08:38 AM UTC
Duration
4d 10h
Detected by Pingoru
Jul 24, 2026, 09:57 PM UTC

Affected components

Supermetrics for Google Sheets

Update timeline

  1. investigating Jul 24, 2026, 09:57 PM UTC

    We are aware of an issue affecting scheduled refreshes (automatic triggers) in Supermetrics for Google Sheets. Affected users may see "Refresh failed: Please contact support" with a status of "Unable to connect" in the Manage Schedules panel. Manual refreshes from the sidebar continue to work normally. Our engineering team is actively investigating the root cause. We will provide an update as soon as we have more information.

  2. resolved Jul 29, 2026, 08:38 AM UTC

    We've deployed a fix for the issue affecting scheduled Google Sheets refreshes and have confirmed that refreshes are completing normally. The root cause was identified as increased latency for triggers scheduling, which caused some runs to time out and fail. This incident is now resolved. If you continue to experience issues with a scheduled refresh, please contact support and reference this incident. Thank you for your patience and understanding!