Supermetrics incident
Service disruption: Shopify connector, August 6th, 2026
Supermetrics experienced a minor incident on August 6, 2026 affecting Shopify, lasting 22h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 06, 2026, 09:11 AM UTC
We're aware of an issue affecting the Shopify connector where queries selecting multiple stores return data for only a single store ID, and the returned data is incorrect. Our team is actively investigating the root cause and will post updates here as we learn more. Thank you for your patience and understanding!
- monitoring Aug 06, 2026, 11:03 AM UTC
We have applied a fix to resolve this issue. For customers using Google Sheets, Data Studio, Excel or Power BI destinations, please refresh or re-run your queries to confirm that data is now returning correctly for all your stores. For customers using Data Warehouse destinations, we're scheduling backfills for the affected period to correct any historical data impacted during this window. We'll follow up once these backfills are complete. We're continuing to monitor the situation closely. If you're still experiencing issues after refreshing, please reach out to us and we'll take a closer look. Thank you for your patience while we worked through this!
- resolved Aug 07, 2026, 07:48 AM UTC
This incident has been resolved. Our fix has been confirmed to work and is fully deployed. Thank you for your patience while we worked through this.