Sumsub experienced a minor incident on September 10, 2025 affecting API and MobileSDK and 1 more component, lasting 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 10, 2025, 02:08 PM UTC
Our external service provider for AML verifications is currently experiencing technical issues. As a result, some verifications may take longer than usual until the issue is resolved. Our team is working closely with the AML provider to investigate the incident, and we will share further updates as soon as they become available.
- monitoring Sep 10, 2025, 02:18 PM UTC
The technical issues with our AML verification provider have reportedly been resolved. We are closely monitoring the situation to ensure stable performance and working to minimize any remaining impact.
- resolved Sep 10, 2025, 02:30 PM UTC
We can confirm that the technical issues with our AML verification provider have been fully resolved. All systems are fully operational, and any delayed verifications have now been successfully processed. If you have any questions or need further assistance, please don’t hesitate to contact our support team.