Sumsub incident

Incomplete PDF reports for reports generated on 2026-03-26 between 11:07 UTC - 12:50 UTC

Notice Resolved View vendor source →
Started
Mar 26, 2026, 02:01 PM UTC
Resolved
Mar 26, 2026, 02:01 PM UTC
Duration
—
Detected by Pingoru
Mar 26, 2026, 02:01 PM UTC

Affected components

APIMobileSDKWebSDK

Update timeline

  1. resolved Mar 26, 2026, 02:01 PM UTC

    Between 2026-03-26 11:07 UTC and 2026-03-26 12:50 UTC, we experienced a minor issue affecting PDF report generation. During this time, applicant PDF exports may have been incomplete. The issue has now been fully resolved. If your PDF report contains blank sections, missing pages, or looks incomplete, please generate the PDF report again. We apologize for any inconvenience caused. Please, contact our Support Team in case you have any questions!

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