Sumsub experienced a notice incident on May 26, 2026, lasting 59m. The incident has been resolved; the full update timeline is below.
Update timeline
- identified May 26, 2026, 05:27 PM UTC
We are currently investigating an issue affecting access to some sections of the Admin Panel for users with a specific account role. The impact appears to be limited. Our team is checking the root cause and will provide an update once more information is available.
- resolved May 26, 2026, 06:26 PM UTC
The issue has been fixed, and access to the affected Admin Panel sections has been restored. The incident was caused by a very specific edge-case bug affecting only a limited role configuration. No broader impact has been identified.