Is Sumsub down?

We are currently monitoring intermittent issues with our AML screening provider, ComplyAdvantage. Customers utilizing the default ComplyAdvantage CSOM service may experience delays or errors with AML Screening, which could temporarily increase overall applicant verification times. The service has experienced brief spikes in errors since 14:52 UTC, followed by temporary recovery. While the system is currently functioning normally, we are actively monitoring the situation closely and will provide updates as needed.

We are continuing to monitor for any further issues.

Errors are occurring sporadically, and overall error counts remain low; most applicant screenings are processing normally. Applicants affected during this window are being automatically re-screened by our system to ensure processing is completed.

The intermittent issue has been fully resolved. Systems have been operating without issue for over 30 minutes. All applicants affected during the brief degradation window were automatically re-screened and processed successfully. All AML screening services are now functioning normally.

Between 07:02 and 07:15 UTC, some users may have encountered a 403 Forbidden error when initializing the SDK, which prevented applicant verification requests from being processed. The root cause of the issue is related to developed feature misconfiguration that caused the feature to be applied more broadly than intended. Our monitoring systems detected the unexpected behavior, and the change was disabled within several minutes We identified the underlying issue and implemented a fix. The issue has been fully resolved. This incident is being reported retrospectively for transparency.

We identified and resolved an issue that caused TM creation requests to return 400 errors when the transaction included an invalid full name. This affected only a limited number of transactions where the full name value was incorrect. Transactions with valid full name data were not impacted. As the affected requests failed validation before transaction creation, no affected transactions were created in our system. Affected transactions need to be recreated by the client. This incident is being reported retrospectively for transparency. UTC time: 8:08 - 9:05

Our Support systems are currently experiencing outage caused by a failure at our infrastructure provider. As a result, all messaging channels and ticketing workflows are unavailable. Impact: Slack integration — non-functional. Messages from Slack are not reaching us. Telegram integration — non-functional. Messages from Telegram are not reaching us. Ticket creation — blocked. New tickets cannot be created via any channel. Existing ticket replies — not visible to the support team. Customer replies on open tickets are not appearing in our systems The issue is on the provider's side and is outside our control. Although no ETA available at this time, we are actively investigating with our provider to return service back to operational state.

The infrastructure provider confirmed an incident and currently investigating the root cause. Ticketing functionality is restored, all previous messages can be resubmitted and processed by the support team.

We are currently investigating an issue where our public documentation site is not loading. The issue appears to be related to an external documentation platform outage. There is no impact on Sumsub product functionality or business operations. Our team is monitoring the situation and will provide an update once more information is available.

This incident has been resolved.