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Official status page: https://status.sumsub.com · Polled every 5 minutes · 9 components tracked

Real-time Sumsub status, recent outages, and incident history — pulled directly from Sumsub's official status page at https://status.sumsub.com every 5 minutes. Pingoru tracks 9 Sumsub services and has captured 5 incidents in the last 90 days (96.85% uptime). Get email, Slack, Discord, or webhook alerts the moment Sumsub reports a new incident — free for 5 monitors, no credit card.

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Sumsub uptime 96.85% uptime · past 90 days
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Recent outages & incidents

Past 7 days
  1. AWS UAE Region Infrastructure Degradation
    Resolved 57d 2h
    Started Mar 02, 2026, 08:06 AM UTC · Resolved Apr 28, 2026, 10:08 AM UTC
    APIMobileSDKWebSDK
    9 updates · show timeline
    • monitoring · Mar 02, 2026, 08:06 AM UTC

      We are currently experiencing infrastructure issues in the UAE region due to a confirmed power outage at our upstream provider's (AWS) datacenters. Users may experience temporary delays or intermittent availability of verification services, as well as impacted performance and data synchronization. We are closely monitoring the situation and apologize for any inconvenience this may cause. https://health.aws.amazon.com/health/status Other regions are not affected.

    • monitoring · Mar 02, 2026, 11:10 AM UTC

      We are continuing to monitor for any changes with UAE AWS infrastructure availability.

    • monitoring · Mar 02, 2026, 11:12 AM UTC

      We are continuing to monitor for any changes with UAE AWS infrastructure availability.

    • monitoring · Mar 02, 2026, 11:32 AM UTC

      We are continuing to monitor for any changes with UAE AWS infrastructure availability.

    • monitoring · Mar 02, 2026, 11:32 AM UTC

      We are continuing to monitor for any changes with UAE AWS infrastructure availability.

    • monitoring · Mar 03, 2026, 09:13 AM UTC

      The state of UAE AWS infrastructure remains unchanged according to Amazon updates. Our Team stays alert and follows the situation closely.

    • monitoring · Mar 04, 2026, 09:47 AM UTC

      We are continuing to monitor for any changes with UAE AWS infrastructure availability.

    • monitoring · Mar 06, 2026, 06:05 PM UTC

      To mitigate the impact of the ongoing AWS power outage affecting the UAE region, we have temporarily launched part of our UAE production infrastructure in the EU region. This allows UAE users to continue operating and submitting verifications while the issue persists. Please note that some data may still be missing or incomplete, as we were not able to retrieve the full dataset from AWS before the outage occurred. As a result, certain records or synchronization states may be partially unavailable at this time. We will continue to monitor the situation closely and will restore full operations in the UAE region once the upstream provider resolves the incident. Thank you for your patience and understanding.

    • resolved · Apr 28, 2026, 10:08 AM UTC

      As there is currently no estimated time of resolution from AWS regarding the UAE region outage, we are closing this incident. All affected customers have been successfully migrated to alternative regions shortly after the incident began, and services are fully operational. Our services remain available and can be used as usual — no action is required on your side. Once the upstream infrastructure in the UAE region is restored and stable, we will automatically migrate operations back without disruption. We will continue to monitor the situation internally and appreciate your understanding. Should you have any particular concerns in regards to this incident, please, feel free to reach our Support Team.

    Latest: As there is currently no estimated time of resolution from AWS regarding the UAE region outage, we are closing this incident. All affected customers have been successfully migrated…

See the full Sumsub outage history

4 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

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Outage history

Past 30 days · 1 incident
  • AWS UAE Region Infrastructure Degradation Resolved
    Started Mar 02, 2026, 08:06 AM UTC · Resolved Apr 28, 2026, 10:08 AM UTC · 57d 2h

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Frequently asked questions

What is Sumsub's uptime?
Over the last 90 days, Sumsub reported 96.85% uptime on its official status page. That figure is calculated from the public incident timeline at https://status.sumsub.com — each minute of degraded, partial-outage, or major-outage status counts against the total. Sign up to Pingoru free to see Sumsub's uptime history rolling forward in real time.
Has Sumsub had outages in 2026?
Yes — Sumsub has had 5 incidents reported on its official status page so far in 2026. The full timeline (start times, durations, components affected) is shown above on this page. Pingoru re-checks the status page every 5 minutes so the count stays current.
When was the last Sumsub outage?
The most recent Sumsub incident was "Incomplete PDF reports for reports generated on 2026-03-26 between 11:07 UTC - 12:50 UTC", which started on March 26, 2026 and was resolved on March 26, 2026. Pingoru captured this directly from https://status.sumsub.com. See the full incident card above for affected components and the update timeline.
How often does Sumsub have outages?
Based on the last 90 days, Sumsub averages 1.7 reported incidents per month on its official status page. Pingoru tracks each one with start time, duration, severity, and affected components — so you can see the pattern at a glance instead of digging through the vendor's archive.
Where is Sumsub's status page?
Sumsub's official status page is https://status.sumsub.com. Pingoru polls it every 5 minutes and renders the same data here, alongside every other cloud or SaaS provider you depend on — so you can spot multi-vendor incidents (e.g. AWS + Stripe + Cloudflare degrading at the same minute) without flipping between tabs.
Is Sumsub down right now?
Sumsub is up. Pingoru checks the official status page every 5 minutes and flips this headline the moment Sumsub reports a change. Current status is based on 9 tracked services.
How does Pingoru know if Sumsub is down?
We read https://status.sumsub.com directly, using Sumsub's own status page. If the vendor reports an incident, you see it within one check cycle — not after someone manually marks the page as down.
Where can I get notified when Sumsub has an outage?
Create a free Pingoru account and add Sumsub as a monitor. You can filter to specific services, pick severity thresholds, and route alerts via email, Slack, Discord, or a webhook.
Sumsub's status page says the service is up, but I'm having issues — what's wrong?
Three common reasons: • A real Sumsub incident that hasn't been acknowledged on their public status page yet — vendor status pages are updated manually and typically lag the first customer reports by 10–30 minutes. • A regional or account-scoped issue affecting a subset of customers — these rarely trigger a global status-page change. • A local problem: ISP / DNS / your own software. Try reproducing from a mobile data connection and from a different network to isolate. If you suspect a real Sumsub issue that isn't reflected yet, contact their support to escalate. Subscribing here means you get the alert the moment they do post an update.
Where does Pingoru get the official Sumsub status?
We use Sumsub's own status page at https://status.sumsub.com. Nothing is read in a way the vendor hasn't explicitly made public — we use the same data their own dashboard uses. So our data is as accurate as what you'd see loading the status page yourself, but rolled into one dashboard alongside every other service you depend on.
What does "Up" mean?
All tracked Sumsub components are reporting operational. No incidents are currently affecting service.

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