Sumsub incident

Dashboard UI issue affecting Transaction Monitoring, Travel Rule, and AML cases

Notice Resolved View vendor source →

Sumsub experienced a notice incident on November 28, 2025, lasting 5h 37m. The incident has been resolved; the full update timeline is below.

Started
Nov 28, 2025, 10:48 AM UTC
Resolved
Nov 28, 2025, 04:26 PM UTC
Duration
5h 37m
Detected by Pingoru
Nov 28, 2025, 10:48 AM UTC

Update timeline

  1. identified Nov 28, 2025, 10:48 AM UTC

    We are currently experiencing a front-end issue affecting Transaction Monitoring, Travel Rule, and AML cases. Dashboard users may see an incorrect Full Name. No other fields are affected. AML hits are displaying proper information. Our technical teams ensured that the transactions and checks data on the backend are correct, and all the checks are performed correctly. The issue affects UI only. The root cause has already been identified, and a fix is being developed and will be deployed in the closest time. We'll keep this page updated.

  2. monitoring Nov 28, 2025, 12:47 PM UTC

    A fix has been implemented, and we're monitoring the results. If you're still experiencing issues, please contact support through a chat widget or [email protected].

  3. resolved Nov 28, 2025, 04:26 PM UTC

    We are happy to confirm the issue has been fully resolved. Should you have any additional questions, please, reach out to our Support team!