Sumsub incident

Liveness Initialization Issue

Notice Resolved View vendor source →

Sumsub experienced a notice incident on December 15, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 03:45 PM UTC
Resolved
Dec 15, 2025, 03:45 PM UTC
Duration
—
Detected by Pingoru
Dec 15, 2025, 03:45 PM UTC

Update timeline

  1. resolved Dec 15, 2025, 04:03 PM UTC

    Mobile SDK users experienced an issue during the Liveness verification step, where the interface could appear unresponsive and remain in a prolonged loading state. The issue has been fully resolved, and the service is currently operating normally. Affected period: 15:22 - 15:45 UTC