Sumsub incident

Limited TM creation failures due to invalid full name data

Notice Resolved View vendor source →

Sumsub experienced a notice incident on June 3, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 03, 2026, 10:32 AM UTC
Resolved
Jun 03, 2026, 08:00 AM UTC
Duration
—
Detected by Pingoru
Jun 03, 2026, 10:32 AM UTC

Update timeline

  1. resolved Jun 03, 2026, 10:32 AM UTC

    We identified and resolved an issue that caused TM creation requests to return 400 errors when the transaction included an invalid full name. This affected only a limited number of transactions where the full name value was incorrect. Transactions with valid full name data were not impacted. As the affected requests failed validation before transaction creation, no affected transactions were created in our system. Affected transactions need to be recreated by the client. This incident is being reported retrospectively for transparency. UTC time: 8:08 - 9:05