Sumsub is currently experiencing a critical incident affecting Support Systems, which began 48 min ago. The vendor's full update timeline is below.
Affected components
Update timeline
- investigating May 28, 2026, 05:39 PM UTC
Our Support systems are currently experiencing outage caused by a failure at our infrastructure provider. As a result, all messaging channels and ticketing workflows are unavailable. Impact: Slack integration — non-functional. Messages from Slack are not reaching us. Telegram integration — non-functional. Messages from Telegram are not reaching us. Ticket creation — blocked. New tickets cannot be created via any channel. Existing ticket replies — not visible to the support team. Customer replies on open tickets are not appearing in our systems The issue is on the provider's side and is outside our control. Although no ETA available at this time, we are actively investigating with our provider to return service back to operational state.