Sumsub incident

CloudFlare DNS issue

Minor Resolved View vendor source →

Sumsub experienced a minor incident on May 20, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 20, 2026, 04:27 PM UTC
Resolved
May 20, 2026, 03:00 PM UTC
Duration
—
Detected by Pingoru
May 20, 2026, 04:27 PM UTC

Update timeline

  1. resolved May 20, 2026, 04:27 PM UTC

    Between 15:00 and 15:13 UTC, we experienced a brief service disruption caused by a Cloudflare DNS timeout. During this period, a small amount of requests failed with 5XX errors. The issue has been resolved, and services are operating normally. We apologize for the inconvenience and appreciate your patience.