Sumsub experienced a minor incident on May 4, 2026 affecting Support Systems, lasting 14h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring May 04, 2026, 09:46 PM UTC
We are currently investigating an issue affecting our Support integration in Slack. The integration had stopped working as expected, and some tickets were being closed automatically without manual action. Our team has restored the normal operations. The affected tickets will be automatically re-opened and taken back into work without any manual actions from your side. We are continuing to investigate the root cause of the issue and apologize for any inconvenience this may have caused.
- monitoring May 04, 2026, 09:46 PM UTC
We will continue to monitor for any further issues to ensure the problem is completely resolved.
- resolved May 05, 2026, 12:32 PM UTC
We are pleased to confirm the system was operational for the last 12 hours. The root cause has been identified and a permanent fix has been implemented. All affected support tickets were reopened and processed. Our team is available through all the usual channels to assist you. Thank you for your patience throughout this process!