Sumsub Outage History

Sumsub is up right now

Sumsub had 30 outages in the last 2 years totaling 9h 56m of downtime — averaging 1.2 incidents per month.

There were 30 Sumsub outages since July 11, 2024 totaling 9h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.sumsub.com

Notice March 13, 2025

Dashboard visual issues

Detected by Pingoru
Mar 13, 2025, 05:22 PM UTC
Resolved
Mar 13, 2025, 05:31 PM UTC
Duration
9m
Timeline · 2 updates
  1. investigating Mar 13, 2025, 05:22 PM UTC

    Some of our clients have reported visual issues with our Dashboard (cockpit.sumsub.com). Dashboard page might look incompletely loaded, containing artifacts and glitches. Issue affects only visual dashboard appearance. There's no impact on verification process or service otherwise. Our technical teams are investigating the problem and will provide an update as soon as possible. We apologize for the inconvenience!

  2. resolved Mar 13, 2025, 05:31 PM UTC

    We are happy to confirm the Dashboard appearance is back to normal. Should you still experience any issues with the Dashboard visual representation or have any additional questions, do not hesitate to contact Sumsub Support!

Read the full incident report →

Minor December 16, 2024

Incident Report: Temporary Elevation of API Errors During Planned Infrastructure Change (09:05–09:40 UTC)

Detected by Pingoru
Dec 16, 2024, 02:03 PM UTC
Resolved
Dec 16, 2024, 09:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Dec 16, 2024, 02:03 PM UTC

    09:05 to 09:40 UTC (35 minutes) During this period, a small number of 5XX errors may have been observed by some of our clients accessing our API endpoints. These errors were caused by an issue encountered during a planned infrastructure change. We are pleased to inform you that the service is operating normally, and no further action is required. If you experience any lingering issues or have concerns following this incident, please don't hesitate to contact Sumsub Support for assistance.

Read the full incident report →

Minor July 11, 2024

Temporary API Disruption on July 11th, 2024

Detected by Pingoru
Jul 11, 2024, 11:10 AM UTC
Resolved
Jul 11, 2024, 10:30 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 11, 2024, 11:10 AM UTC

    We experienced a brief disruption in our API services on July 11th, 2024, between 10:34 and 10:40 (UTC), during which some requests to api.sumsub.com returned 5XX errors. Our team swiftly addressed the issue, and the platform was fully operational and stable after six minutes. We are conducting a thorough investigation to understand the root cause and implement measures to prevent future occurrences. If you continue to experience any issues, please contact Sumsub Support for assistance. We apologize for any inconvenience this may have caused and appreciate your understanding and cooperation.

Read the full incident report →