SugarCRM Outage History

SugarCRM is up right now

SugarCRM had 34 outages in the last 2 years totaling 28h 35m of downtime — averaging 1.4 incidents per month.

There were 34 SugarCRM outages since December 1, 2025 totaling 28h 35m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cloud.sugarcrm.com

Major October 4, 2026

Sugar Cloud UK 02 and Sugar...

Detected by Pingoru
Oct 04, 2026, 06:15 AM UTC
Resolved
Oct 04, 2026, 08:51 AM UTC
Duration
2h 36m
Affected: North America (Sugar Cloud CA 01)United Kingdom (Sugar Cloud UK 02)
Timeline · 5 updates
  1. investigating Oct 04, 2026, 06:15 AM UTC

    Sugar Cloud UK 02 went down.

  2. resolved Oct 04, 2026, 06:28 AM UTC

    Sugar Cloud UK 02 recovered.

  3. resolved Oct 04, 2026, 07:31 AM UTC

    Sugar Cloud UK 02 recovered.

  4. resolved Oct 04, 2026, 08:51 AM UTC

    Sugar Cloud UK 02 recovered.

  5. resolved Oct 04, 2026, 11:08 AM UTC

    Sugar Cloud CA 01 recovered.

Read the full incident report →

Major September 21, 2026

Sugar Cloud Premium DE 02 i...

Detected by Pingoru
Sep 21, 2026, 05:27 PM UTC
Resolved
Sep 21, 2026, 06:08 PM UTC
Duration
41m
Affected: Europe (Sugar Cloud Premium DE 02)
Timeline · 2 updates
  1. investigating Sep 21, 2026, 05:27 PM UTC

    Sugar Cloud Premium DE 02 went down.

  2. resolved Sep 21, 2026, 06:08 PM UTC

    Sugar Cloud Premium DE 02 recovered.

Read the full incident report →

Major September 17, 2026

Sugar Market US and Sugar M...

Detected by Pingoru
Sep 17, 2026, 03:05 PM UTC
Resolved
Sep 17, 2026, 03:14 PM UTC
Duration
9m
Affected: North America (Sugar Market US)Europe (Sugar Market EU)
Timeline · 2 updates
  1. investigating Sep 17, 2026, 03:05 PM UTC

    Sugar Market EU went down.

  2. resolved Sep 17, 2026, 03:14 PM UTC

    Sugar Market EU recovered.

Read the full incident report →

Major September 1, 2026

Sugar Cloud US 13 is down

Detected by Pingoru
Sep 01, 2026, 12:46 AM UTC
Resolved
Sep 01, 2026, 12:49 AM UTC
Duration
2m
Affected: North America (Sugar Cloud US 13)
Timeline · 2 updates
  1. investigating Sep 01, 2026, 12:46 AM UTC

    Sugar Cloud US 13 went down.

  2. resolved Sep 01, 2026, 12:49 AM UTC

    Sugar Cloud US 13 recovered.

Read the full incident report →

Major August 10, 2026

Sugar Cloud US 04 is down

Detected by Pingoru
Aug 10, 2026, 11:36 AM UTC
Resolved
Aug 10, 2026, 11:37 AM UTC
Duration
54s
Affected: North America (Sugar Cloud US 04)Europe (Sugar Market EU API)
Timeline · 3 updates
  1. investigating Aug 10, 2026, 11:36 AM UTC

    Sugar Cloud US 04 went down.

  2. resolved Aug 10, 2026, 11:37 AM UTC

    Sugar Cloud US 04 recovered.

  3. resolved Aug 10, 2026, 10:48 PM UTC

    Sugar Market EU API recovered.

Read the full incident report →

Major August 9, 2026

Sugar Market Mail App APAC ...

Detected by Pingoru
Aug 09, 2026, 07:47 AM UTC
Resolved
Aug 09, 2026, 07:51 AM UTC
Duration
4m
Affected: APAC (Sugar Market Mail App APAC)
Timeline · 2 updates
  1. investigating Aug 09, 2026, 07:47 AM UTC

    Sugar Market Mail App APAC went down.

  2. resolved Aug 09, 2026, 07:51 AM UTC

    Sugar Market Mail App APAC recovered.

Read the full incident report →

Major August 7, 2026

Sugar Predict Global Login ...

Detected by Pingoru
Aug 07, 2026, 04:37 PM UTC
Resolved
Aug 07, 2026, 04:37 PM UTC
Duration
16s
Affected: Global (Sugar Predict Global Login)
Timeline · 2 updates
  1. investigating Aug 07, 2026, 04:37 PM UTC

    Sugar Predict Global Login went down.

  2. resolved Aug 07, 2026, 04:37 PM UTC

    Sugar Predict Global Login recovered.

Read the full incident report →

Major July 30, 2026

Sugar Market EU API is down

Detected by Pingoru
Jul 30, 2026, 04:23 PM UTC
Resolved
Jul 30, 2026, 04:27 PM UTC
Duration
4m
Affected: Europe (Sugar Market EU API)
Timeline · 2 updates
  1. investigating Jul 30, 2026, 04:23 PM UTC

    Sugar Market EU API went down.

  2. resolved Jul 30, 2026, 04:27 PM UTC

    Sugar Market EU API recovered.

Read the full incident report →

Major July 27, 2026

Sugar Cloud DE 02 is down

Detected by Pingoru
Jul 27, 2026, 11:07 PM UTC
Resolved
Jul 27, 2026, 11:08 PM UTC
Duration
42s
Affected: Europe (Sugar Cloud DE 02)
Timeline · 2 updates
  1. investigating Jul 27, 2026, 11:07 PM UTC

    Sugar Cloud DE 02 went down.

  2. resolved Jul 27, 2026, 11:08 PM UTC

    Sugar Cloud DE 02 recovered.

Read the full incident report →

Major July 24, 2026

Sugar Cloud US 10, Sugar Id...

Detected by Pingoru
Jul 24, 2026, 11:04 AM UTC
Resolved
Jul 24, 2026, 11:15 AM UTC
Duration
11m
Affected: North America (Sugar Identity (IDM) Console Oregon)North America (Sugar Identity (IDM) SCIM Service Oregon)North America (Sugar Identity (IDM) STS Oregon)North America (Sugar Discover US)North America (Sugar Cloud US 01)North America (Sugar Cloud US 02)North America (Sugar Cloud US 03)North America (Sugar Cloud US 04)North America (Sugar Cloud US 07)North America (Sugar Cloud US 10)North America (Sugar Cloud US 12)North America (Sugar Cloud Premium US 03)North America (Sugar Cloud Premium US 04)Global (Sugar Identity (IDM) Global Console)Global (Sugar Identity (IDM) Global Login)
Timeline · 2 updates
  1. investigating Jul 24, 2026, 11:04 AM UTC

    Sugar Cloud US 03, Sugar Cloud US 12, and Sugar Identity (IDM) Global Login went down.

  2. resolved Jul 24, 2026, 11:15 AM UTC

    Sugar Identity (IDM) Global Console recovered.

Read the full incident report →

Major July 20, 2026

Sugar Cloud DE 04 is down

Detected by Pingoru
Jul 20, 2026, 02:29 PM UTC
Resolved
Jul 20, 2026, 02:31 PM UTC
Duration
1m
Affected: Europe (Sugar Cloud DE 04)
Timeline · 2 updates
  1. investigating Jul 20, 2026, 02:29 PM UTC

    Sugar Cloud DE 04 went down.

  2. resolved Jul 20, 2026, 02:31 PM UTC

    Sugar Cloud DE 04 recovered.

Read the full incident report →

Major July 16, 2026

Sugar Cloud US 02 is down

Detected by Pingoru
Jul 16, 2026, 12:39 AM UTC
Resolved
Jul 16, 2026, 01:18 AM UTC
Duration
39m
Affected: North America (Sugar Cloud US 02)
Timeline · 2 updates
  1. investigating Jul 16, 2026, 12:39 AM UTC

    Sugar Cloud US 02 went down.

  2. resolved Jul 16, 2026, 01:18 AM UTC

    Sugar Cloud US 02 recovered.

Read the full incident report →

Major July 15, 2026

Sugar Cloud US 08 and Sugar...

Detected by Pingoru
Jul 15, 2026, 01:25 AM UTC
Resolved
Jul 15, 2026, 10:39 AM UTC
Duration
9h 14m
Affected: North America (Sugar Cloud US 08)North America (Sugar Cloud US 11)
Timeline · 3 updates
  1. investigating Jul 15, 2026, 01:25 AM UTC

    Sugar Cloud US 08 went down.

  2. resolved Jul 15, 2026, 01:27 AM UTC

    Sugar Cloud US 08 recovered.

  3. resolved Jul 15, 2026, 10:39 AM UTC

    Sugar Cloud US 11 recovered.

Read the full incident report →

Major July 10, 2026

Sugar Cloud AU 01 is down

Detected by Pingoru
Jul 10, 2026, 07:56 PM UTC
Resolved
Jul 10, 2026, 07:57 PM UTC
Duration
42s
Affected: APAC (Sugar Cloud AU 01)
Timeline · 2 updates
  1. investigating Jul 10, 2026, 07:56 PM UTC

    Sugar Cloud AU 01 went down.

  2. resolved Jul 10, 2026, 07:57 PM UTC

    Sugar Cloud AU 01 recovered.

Read the full incident report →

Major July 2, 2026

Sugar Cloud US 12 is down

Detected by Pingoru
Jul 02, 2026, 01:44 PM UTC
Resolved
Jul 02, 2026, 02:10 PM UTC
Duration
26m
Affected: North America (Sugar Cloud US 12)
Timeline · 2 updates
  1. investigating Jul 02, 2026, 01:44 PM UTC

    Sugar Cloud US 12 went down.

  2. resolved Jul 02, 2026, 02:10 PM UTC

    Sugar Cloud US 12 recovered.

Read the full incident report →

Major July 1, 2026

Sugar Cloud US 10 is down

Detected by Pingoru
Jul 01, 2026, 03:30 AM UTC
Resolved
Jul 01, 2026, 03:37 AM UTC
Duration
6m
Affected: North America (Sugar Cloud US 10)
Timeline · 2 updates
  1. investigating Jul 01, 2026, 03:30 AM UTC

    Sugar Cloud US 10 went down.

  2. resolved Jul 01, 2026, 03:37 AM UTC

    Sugar Cloud US 10 recovered.

Read the full incident report →

Major June 19, 2026

Sugar Cloud CA 01 is down

Detected by Pingoru
Jun 19, 2026, 05:08 AM UTC
Resolved
Jun 19, 2026, 05:23 AM UTC
Duration
15m
Affected: North America (Sugar Cloud CA 01)
Timeline · 2 updates
  1. investigating Jun 19, 2026, 05:08 AM UTC

    Sugar Cloud CA 01 went down.

  2. resolved Jun 19, 2026, 05:23 AM UTC

    Sugar Cloud CA 01 recovered.

Read the full incident report →

Major June 15, 2026

Sugar Identity (IDM) Login ...

Detected by Pingoru
Jun 15, 2026, 08:47 AM UTC
Resolved
Jun 15, 2026, 09:01 AM UTC
Duration
13m
Affected: Europe (Sugar Identity (IDM) Login Frankfurt)
Timeline · 2 updates
  1. investigating Jun 15, 2026, 08:47 AM UTC

    Sugar Identity (IDM) Login Frankfurt went down.

  2. resolved Jun 15, 2026, 09:01 AM UTC

    Sugar Identity (IDM) Login Frankfurt recovered.

Read the full incident report →

Major June 11, 2026

Sales-I 25 AU Production is...

Detected by Pingoru
Jun 11, 2026, 07:06 PM UTC
Resolved
Jun 11, 2026, 07:07 PM UTC
Duration
52s
Timeline · 2 updates
  1. investigating Jun 11, 2026, 07:06 PM UTC

    Sales-I 25 AU Production went down.

  2. resolved Jun 11, 2026, 07:07 PM UTC

    Sales-I 25 AU Production recovered.

Read the full incident report →

Major May 29, 2026

Sales-I Global Login is down

Detected by Pingoru
May 29, 2026, 08:05 AM UTC
Resolved
May 29, 2026, 08:18 AM UTC
Duration
12m
Timeline · 2 updates
  1. investigating May 29, 2026, 08:05 AM UTC

    Sales-I Global Login went down.

  2. resolved May 29, 2026, 08:18 AM UTC

    Sales-I Global Login recovered.

Read the full incident report →

Major May 25, 2026

Sugar Market Mail App US is...

Detected by Pingoru
May 25, 2026, 06:36 AM UTC
Resolved
May 25, 2026, 07:26 PM UTC
Duration
12h 49m
Affected: North America (Sugar Market Mail App US)
Timeline · 2 updates
  1. investigating May 25, 2026, 06:36 AM UTC

    Sugar Market Mail App US went down.

  2. resolved May 25, 2026, 07:26 PM UTC

    Sugar Market Mail App US recovered.

Read the full incident report →

Major April 30, 2026

SugarCRM Updates Portal is ...

Detected by Pingoru
Apr 30, 2026, 07:53 AM UTC
Resolved
Apr 30, 2026, 07:53 AM UTC
Duration
14s
Affected: Global (SugarCRM Updates Portal)
Timeline · 2 updates
  1. investigating Apr 30, 2026, 07:53 AM UTC

    SugarCRM Updates Portal went down.

  2. resolved Apr 30, 2026, 07:53 AM UTC

    SugarCRM Updates Portal recovered.

Read the full incident report →

Major April 14, 2026

Sugar Cloud US 03 is down

Detected by Pingoru
Apr 14, 2026, 11:30 PM UTC
Resolved
Apr 14, 2026, 11:43 PM UTC
Duration
13m
Affected: North America (Sugar Cloud US 03)
Timeline · 2 updates
  1. investigating Apr 14, 2026, 11:30 PM UTC

    Sugar Cloud US 03 went down.

  2. resolved Apr 14, 2026, 11:43 PM UTC

    Sugar Cloud US 03 recovered.

Read the full incident report →

Major April 1, 2026

Sugar Market Mail App EU is...

Detected by Pingoru
Apr 01, 2026, 08:26 AM UTC
Resolved
Apr 01, 2026, 08:27 AM UTC
Duration
1m
Affected: Europe (Sugar Market Mail App EU)
Timeline · 2 updates
  1. investigating Apr 01, 2026, 08:26 AM UTC

    Sugar Market Mail App EU went down.

  2. resolved Apr 01, 2026, 08:27 AM UTC

    Sugar Market Mail App EU recovered.

Read the full incident report →

Major March 19, 2026

Sales-I UK 01 and Sales-I U...

Detected by Pingoru
Mar 19, 2026, 08:14 AM UTC
Resolved
Mar 19, 2026, 08:44 AM UTC
Duration
29m
Affected: United Kingdom (Sales-I UK 01)United Kingdom (Sales-I UK 02)
Timeline · 2 updates
  1. investigating Mar 19, 2026, 08:14 AM UTC

    Sales-I UK 01 and Sales-I UK 02 went down.

  2. resolved Mar 19, 2026, 08:44 AM UTC

    Sales-I UK 02 recovered.

Read the full incident report →