SugarCRM Outage History

SugarCRM is up right now

SugarCRM had 21 outages in the last 2 years totaling 20h 31m of downtime — averaging 0.9 incidents per month.

There were 21 SugarCRM outages since December 1, 2025 totaling 20h 31m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.cloud.sugarcrm.com

Major June 15, 2026

Sugar Identity (IDM) Login ...

Detected by Pingoru
Jun 15, 2026, 08:47 AM UTC
Resolved
Jun 15, 2026, 09:01 AM UTC
Duration
13m
Affected: Europe (Sugar Identity (IDM) Login Frankfurt)
Timeline · 2 updates
  1. investigating Jun 15, 2026, 08:47 AM UTC

    Sugar Identity (IDM) Login Frankfurt went down.

  2. resolved Jun 15, 2026, 09:01 AM UTC

    Sugar Identity (IDM) Login Frankfurt recovered.

Read the full incident report →

Major June 11, 2026

Sales-I 25 AU Production is...

Detected by Pingoru
Jun 11, 2026, 07:06 PM UTC
Resolved
Jun 11, 2026, 07:07 PM UTC
Duration
52s
Affected: APAC (Sales-I 25 AU Production)
Timeline · 2 updates
  1. investigating Jun 11, 2026, 07:06 PM UTC

    Sales-I 25 AU Production went down.

  2. resolved Jun 11, 2026, 07:07 PM UTC

    Sales-I 25 AU Production recovered.

Read the full incident report →

Major June 3, 2026

Sugar Cloud US 12 is down

Detected by Pingoru
Jun 03, 2026, 11:09 AM UTC
Resolved
Jun 03, 2026, 11:35 AM UTC
Duration
25m
Affected: North America (Sugar Cloud US 12)
Timeline · 2 updates
  1. investigating Jun 03, 2026, 11:09 AM UTC

    Sugar Cloud US 12 went down.

  2. resolved Jun 03, 2026, 11:35 AM UTC

    Sugar Cloud US 12 recovered.

Read the full incident report →

Major May 29, 2026

Sales-I Global Login is down

Detected by Pingoru
May 29, 2026, 08:05 AM UTC
Resolved
May 29, 2026, 08:18 AM UTC
Duration
12m
Affected: Global (Sales-I Global Login)
Timeline · 2 updates
  1. investigating May 29, 2026, 08:05 AM UTC

    Sales-I Global Login went down.

  2. resolved May 29, 2026, 08:18 AM UTC

    Sales-I Global Login recovered.

Read the full incident report →

Major May 25, 2026

Sugar Market Mail App US is...

Detected by Pingoru
May 25, 2026, 06:36 AM UTC
Resolved
May 25, 2026, 07:26 PM UTC
Duration
12h 49m
Affected: North America (Sugar Market Mail App US)
Timeline · 2 updates
  1. investigating May 25, 2026, 06:36 AM UTC

    Sugar Market Mail App US went down.

  2. resolved May 25, 2026, 07:26 PM UTC

    Sugar Market Mail App US recovered.

Read the full incident report →

Major May 22, 2026

Sugar Cloud AU 01 is down

Detected by Pingoru
May 22, 2026, 02:52 PM UTC
Resolved
May 22, 2026, 02:58 PM UTC
Duration
5m
Affected: APAC (Sugar Cloud AU 01)
Timeline · 2 updates
  1. investigating May 22, 2026, 02:52 PM UTC

    Sugar Cloud AU 01 went down.

  2. resolved May 22, 2026, 02:58 PM UTC

    Sugar Cloud AU 01 recovered.

Read the full incident report →

Major May 13, 2026

Sugar Cloud DE 02 is down

Detected by Pingoru
May 13, 2026, 09:36 PM UTC
Resolved
May 13, 2026, 09:36 PM UTC
Duration
29s
Affected: Europe (Sugar Cloud DE 02)
Timeline · 2 updates
  1. investigating May 13, 2026, 09:36 PM UTC

    Sugar Cloud DE 02 went down.

  2. resolved May 13, 2026, 09:36 PM UTC

    Sugar Cloud DE 02 recovered.

Read the full incident report →

Major April 30, 2026

SugarCRM Updates Portal is ...

Detected by Pingoru
Apr 30, 2026, 07:53 AM UTC
Resolved
Apr 30, 2026, 07:53 AM UTC
Duration
14s
Affected: Global (SugarCRM Updates Portal)
Timeline · 2 updates
  1. investigating Apr 30, 2026, 07:53 AM UTC

    SugarCRM Updates Portal went down.

  2. resolved Apr 30, 2026, 07:53 AM UTC

    SugarCRM Updates Portal recovered.

Read the full incident report →

Major April 14, 2026

Sugar Cloud US 03 is down

Detected by Pingoru
Apr 14, 2026, 11:30 PM UTC
Resolved
Apr 14, 2026, 11:43 PM UTC
Duration
13m
Affected: North America (Sugar Cloud US 03)
Timeline · 2 updates
  1. investigating Apr 14, 2026, 11:30 PM UTC

    Sugar Cloud US 03 went down.

  2. resolved Apr 14, 2026, 11:43 PM UTC

    Sugar Cloud US 03 recovered.

Read the full incident report →

Major April 10, 2026

Sugar Cloud US 13 is down

Detected by Pingoru
Apr 10, 2026, 02:05 AM UTC
Resolved
Apr 10, 2026, 02:06 AM UTC
Duration
1m
Affected: North America (Sugar Cloud US 13)
Timeline · 2 updates
  1. investigating Apr 10, 2026, 02:05 AM UTC

    Sugar Cloud US 13 went down.

  2. resolved Apr 10, 2026, 02:06 AM UTC

    Sugar Cloud US 13 recovered.

Read the full incident report →

Major April 1, 2026

Sugar Market Mail App EU is...

Detected by Pingoru
Apr 01, 2026, 08:26 AM UTC
Resolved
Apr 01, 2026, 08:27 AM UTC
Duration
1m
Affected: Europe (Sugar Market Mail App EU)
Timeline · 2 updates
  1. investigating Apr 01, 2026, 08:26 AM UTC

    Sugar Market Mail App EU went down.

  2. resolved Apr 01, 2026, 08:27 AM UTC

    Sugar Market Mail App EU recovered.

Read the full incident report →

Major March 19, 2026

Sales-I UK 01 and Sales-I U...

Detected by Pingoru
Mar 19, 2026, 08:14 AM UTC
Resolved
Mar 19, 2026, 08:44 AM UTC
Duration
29m
Affected: United Kingdom (Sales-I UK 01)United Kingdom (Sales-I UK 02)
Timeline · 2 updates
  1. investigating Mar 19, 2026, 08:14 AM UTC

    Sales-I UK 01 and Sales-I UK 02 went down.

  2. resolved Mar 19, 2026, 08:44 AM UTC

    Sales-I UK 02 recovered.

Read the full incident report →

Major March 18, 2026

Sugar Cloud UK 01 is down

Detected by Pingoru
Mar 18, 2026, 09:31 PM UTC
Resolved
Mar 18, 2026, 09:35 PM UTC
Duration
3m
Affected: United Kingdom (Sugar Cloud UK 01)
Timeline · 2 updates
  1. investigating Mar 18, 2026, 09:31 PM UTC

    Sugar Cloud UK 01 went down.

  2. resolved Mar 18, 2026, 09:35 PM UTC

    Sugar Cloud UK 01 recovered.

Read the full incident report →

Major February 22, 2026

Sales-I US 04, Sales-I US 0...

Detected by Pingoru
Feb 22, 2026, 10:34 AM UTC
Resolved
Feb 22, 2026, 10:42 AM UTC
Duration
8m
Affected: North America (Sales-I US 01)North America (Sales-I US 02)North America (Sales-I US 03)North America (Sales-I US 04)
Timeline · 2 updates
  1. investigating Feb 22, 2026, 10:34 AM UTC

    Sales-I US 01 and Sales-I US 03 went down.

  2. resolved Feb 22, 2026, 10:42 AM UTC

    Sales-I US 01 and Sales-I US 03 recovered.

Read the full incident report →

Major February 13, 2026

Sugar Market UK API is down

Detected by Pingoru
Feb 13, 2026, 12:05 AM UTC
Resolved
Feb 13, 2026, 12:12 AM UTC
Duration
6m
Affected: United Kingdom (Sugar Market UK API)
Timeline · 2 updates
  1. investigating Feb 13, 2026, 12:05 AM UTC

    Sugar Market UK API went down.

  2. resolved Feb 13, 2026, 12:12 AM UTC

    Sugar Market UK API recovered.

Read the full incident report →

Major January 20, 2026

Sugar Cloud UK 01 and Sugar...

Detected by Pingoru
Jan 20, 2026, 06:18 PM UTC
Resolved
Jan 20, 2026, 10:25 PM UTC
Duration
4h 7m
Affected: North America (Sugar Cloud Premium US 02)United Kingdom (Sugar Cloud UK 01)
Timeline · 2 updates
  1. investigating Jan 20, 2026, 06:18 PM UTC

    Sugar Cloud Premium US 02 went down.

  2. resolved Jan 20, 2026, 10:25 PM UTC

    Sugar Cloud UK 01 recovered.

Read the full incident report →

Major January 15, 2026

Sugar Cloud AU 02, Sugar Cl...

Detected by Pingoru
Jan 15, 2026, 06:13 PM UTC
Resolved
Jan 15, 2026, 06:29 PM UTC
Duration
16m
Affected: United Kingdom (Sugar Cloud UK 02)APAC (Sugar Cloud AU 02)APAC (Sugar Cloud SG 01)
Timeline · 2 updates
  1. investigating Jan 15, 2026, 06:13 PM UTC

    Sugar Cloud SG 01 went down.

  2. resolved Jan 15, 2026, 06:29 PM UTC

    Sugar Cloud UK 02 recovered.

Read the full incident report →

Major January 12, 2026

Sugar Cloud DE 03 is down

Detected by Pingoru
Jan 12, 2026, 10:13 AM UTC
Resolved
Jan 12, 2026, 10:52 AM UTC
Duration
38m
Affected: Europe (Sugar Cloud DE 03)
Timeline · 2 updates
  1. investigating Jan 12, 2026, 10:13 AM UTC

    Sugar Cloud DE 03 went down.

  2. resolved Jan 12, 2026, 10:52 AM UTC

    Sugar Cloud DE 03 recovered.

Read the full incident report →

Major January 11, 2026

Sugar Cloud AU 02 and Sugar...

Detected by Pingoru
Jan 11, 2026, 01:08 AM UTC
Resolved
Jan 11, 2026, 01:34 AM UTC
Duration
26m
Affected: APAC (Sugar Cloud AU 01)APAC (Sugar Cloud AU 02)
Timeline · 2 updates
  1. investigating Jan 11, 2026, 01:08 AM UTC

    Sugar Cloud AU 01 went down.

  2. resolved Jan 11, 2026, 01:34 AM UTC

    Sugar Cloud AU 01 recovered.

Read the full incident report →

Major December 27, 2025

Sales-I 25 US Production is...

Detected by Pingoru
Dec 27, 2025, 06:36 PM UTC
Resolved
Dec 27, 2025, 06:37 PM UTC
Duration
1m
Affected: North America (Sales-I 25 US Production)
Timeline · 2 updates
  1. investigating Dec 27, 2025, 06:36 PM UTC

    Sales-I 25 US Production went down.

  2. resolved Dec 27, 2025, 06:37 PM UTC

    Sales-I 25 US Production recovered.

Read the full incident report →

Major December 6, 2025

Sales-I 25 UK Production an...

Detected by Pingoru
Dec 06, 2025, 10:22 AM UTC
Resolved
Dec 06, 2025, 10:32 AM UTC
Duration
9m
Affected: Europe (Sales-I 25 DE Production)United Kingdom (Sales-I 25 UK Production)
Timeline · 2 updates
  1. investigating Dec 06, 2025, 10:22 AM UTC

    Sales-I 25 DE Production went down.

  2. resolved Dec 06, 2025, 10:32 AM UTC

    Sales-I 25 UK Production recovered.

Read the full incident report →