SugarCRM incident

Sugar Cloud US 02 is down

Major Resolved View vendor source →

SugarCRM experienced a major incident on July 16, 2026 affecting North America (Sugar Cloud US 02), lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2026, 12:39 AM UTC
Resolved
Jul 16, 2026, 01:18 AM UTC
Duration
39m
Detected by Pingoru
Jul 16, 2026, 12:39 AM UTC

Affected components

North America (Sugar Cloud US 02)

Update timeline

  1. investigating Jul 16, 2026, 12:39 AM UTC

    Sugar Cloud US 02 went down.

  2. resolved Jul 16, 2026, 01:18 AM UTC

    Sugar Cloud US 02 recovered.