SugarCRM incident

Sugar Cloud US 08 and Sugar...

Major Resolved View vendor source →

SugarCRM experienced a major incident on July 15, 2026 affecting North America (Sugar Cloud US 08) and North America (Sugar Cloud US 11), lasting 9h 14m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 01:25 AM UTC
Resolved
Jul 15, 2026, 10:39 AM UTC
Duration
9h 14m
Detected by Pingoru
Jul 15, 2026, 01:25 AM UTC

Affected components

North America (Sugar Cloud US 08)North America (Sugar Cloud US 11)

Update timeline

  1. investigating Jul 15, 2026, 01:25 AM UTC

    Sugar Cloud US 08 went down.

  2. resolved Jul 15, 2026, 01:27 AM UTC

    Sugar Cloud US 08 recovered.

  3. resolved Jul 15, 2026, 10:39 AM UTC

    Sugar Cloud US 11 recovered.