SugarCRM experienced a major incident on September 21, 2026 affecting Europe (Sugar Cloud Premium DE 02), lasting 41m. The incident has been resolved; the full update timeline is below.
Affected components
Europe (Sugar Cloud Premium DE 02)
Update timeline
- investigating Sep 21, 2026, 05:27 PM UTC
Sugar Cloud Premium DE 02 went down.
- resolved Sep 21, 2026, 06:08 PM UTC
Sugar Cloud Premium DE 02 recovered.