SugarCRM experienced a major incident on July 24, 2026 affecting North America (Sugar Identity (IDM) Console Oregon) and North America (Sugar Identity (IDM) SCIM Service Oregon) and 1 more component, lasting 11m. The incident has been resolved; the full update timeline is below.
Affected components
North America (Sugar Identity (IDM) Console Oregon)North America (Sugar Identity (IDM) SCIM Service Oregon)North America (Sugar Identity (IDM) STS Oregon)North America (Sugar Discover US)North America (Sugar Cloud US 01)North America (Sugar Cloud US 02)North America (Sugar Cloud US 03)North America (Sugar Cloud US 04)North America (Sugar Cloud US 07)North America (Sugar Cloud US 10)
Update timeline
- investigating Jul 24, 2026, 11:04 AM UTC
Sugar Cloud US 03, Sugar Cloud US 12, and Sugar Identity (IDM) Global Login went down.
- resolved Jul 24, 2026, 11:15 AM UTC
Sugar Identity (IDM) Global Console recovered.