SugarCRM incident

Sugar Cloud UK 02 and Sugar...

Major Resolved View vendor source →

SugarCRM experienced a major incident on October 4, 2026 affecting North America (Sugar Cloud CA 01) and United Kingdom (Sugar Cloud UK 02), lasting 2h 36m. The incident has been resolved; the full update timeline is below.

Started
Oct 04, 2026, 06:15 AM UTC
Resolved
Oct 04, 2026, 08:51 AM UTC
Duration
2h 36m
Detected by Pingoru
Oct 04, 2026, 06:15 AM UTC

Affected components

North America (Sugar Cloud CA 01)United Kingdom (Sugar Cloud UK 02)

Update timeline

  1. investigating Oct 04, 2026, 06:15 AM UTC

    Sugar Cloud UK 02 went down.

  2. resolved Oct 04, 2026, 06:28 AM UTC

    Sugar Cloud UK 02 recovered.

  3. resolved Oct 04, 2026, 07:31 AM UTC

    Sugar Cloud UK 02 recovered.

  4. resolved Oct 04, 2026, 08:51 AM UTC

    Sugar Cloud UK 02 recovered.

  5. resolved Oct 04, 2026, 11:08 AM UTC

    Sugar Cloud CA 01 recovered.