SugarCRM incident

Sugar Cloud US 03 is down

Major Resolved View vendor source →

SugarCRM experienced a major incident on April 14, 2026 affecting North America (Sugar Cloud US 03), lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Apr 14, 2026, 11:30 PM UTC
Resolved
Apr 14, 2026, 11:43 PM UTC
Duration
13m
Detected by Pingoru
Apr 14, 2026, 11:30 PM UTC

Affected components

North America (Sugar Cloud US 03)

Update timeline

  1. investigating Apr 14, 2026, 11:30 PM UTC

    Sugar Cloud US 03 went down.

  2. resolved Apr 14, 2026, 11:43 PM UTC

    Sugar Cloud US 03 recovered.