Service Disruption: West Central US
Affected: West Central US
StarRez Outage History
StarRez is up right nowStarRez had 28 outages in the last 2 years totaling 124h 12m of downtime — averaging 1.2 incidents per month.
There were 28 StarRez outages since May 21, 2024 totaling 124h 12m of downtime. Each is summarised below — incident details, duration, and resolution information.
Intermittent Service Disruption - East US Region
Affected: East US
Timeline · 5 updates
- investigating May 08, 2026, 08:37 AM UTC
Customers in the East US region are currently experiencing intermittent service disruption. -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified May 08, 2026, 09:12 AM UTC
The issue has been identified, and engineers are currently working to resolve this issue. Customers will continue experiencing intermittent outages whilst the work continues. Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring May 08, 2026, 09:59 AM UTC
The underlying issue has been mitigated, and customer sites are now coming back online and remaining stable. -Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring May 08, 2026, 10:14 AM UTC
All sites are now back online and stable. We will continue to monitor before resolving. -Next update as warranted by a change of events.
- resolved May 08, 2026, 11:41 AM UTC
This incident has been resolved.
Service Disruption: North Central US
Affected: North Central US
Timeline · 4 updates
- investigating May 01, 2026, 02:29 PM UTC
We are aware of a service disruption currently. We are investigating the cause and will provide additional updates as possible, or within the next 60 minutes.
- identified May 01, 2026, 02:50 PM UTC
The team has identified the issue and has implemented a mitigation, with affected sites returning to service. We will continue to provide updates as we have them, or within the next 60 minutes.
- monitoring May 01, 2026, 03:47 PM UTC
The team has applied a mitigation, and all affected sites are in full service. We are continuing to monitor. Next update as soon as we have it, or within the next 60 minutes.
- resolved May 01, 2026, 04:42 PM UTC
This incident has been resolved.
Service Disruption - THD VPN Tunnel
Affected: The Housing Director Cloud Services
Timeline · 2 updates
- monitoring Apr 28, 2026, 11:54 AM UTC
There was a temporary disruption affecting access to the THD VPN tunnel. Services have since been fully restored, and we are continuing to monitor the situation closely.
- resolved Apr 28, 2026, 12:58 PM UTC
This incident has been resolved.
Unscheduled THD Service Outage - [all sites] [newport]
Affected: The Housing Director Cloud Services
Timeline · 4 updates
- investigating Mar 10, 2026, 10:20 AM UTC
THD customers on the Newport server might experience a service disruption. Engineers are actively working to remediate the issue. The next update is due within 60 minutes, or as warranted by changes in events.
- monitoring Mar 10, 2026, 11:32 AM UTC
Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.
- monitoring Mar 10, 2026, 12:59 PM UTC
We are continuing to monitor for any further issues.
- resolved Mar 10, 2026, 02:02 PM UTC
This incident has been resolved.
StarRez Cloud Payment Service
Affected: StarRez Cloud Payment Service
Timeline · 4 updates
- investigating Mar 04, 2026, 11:12 PM UTC
We are investigating service degradation for Cloud Payments in the US Region. Engineers are working on mitigating the issue. Next Update in 60 minutes or sooner if we have more information.
- identified Mar 04, 2026, 11:22 PM UTC
Engineers have applied a mitigation to address the issue and are continuing to review the situation. Next update in 60 minutes or sooner if we have more information.
- monitoring Mar 04, 2026, 11:42 PM UTC
Service has recovered since applying the mitigation. We are continuing to monitor the situation. Next update in 60 minutes or sooner if we have more information.
- resolved Mar 05, 2026, 01:36 AM UTC
This incident has been resolved
Service Disruption - THD authentication issue
Affected: The Housing Director Cloud Services
Timeline · 5 updates
- investigating Mar 04, 2026, 03:59 PM UTC
We are currently investigating an issue affecting Single Sign-On (SSO) authentication. Users may experience difficulties logging in via SSO. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.
- investigating Mar 04, 2026, 04:02 PM UTC
We are continuing to investigate this issue.
- monitoring Mar 04, 2026, 04:13 PM UTC
Engineers have remediated the issue. We will continue to monitor and will close this incident out once stability has been confirmed.
- resolved Mar 04, 2026, 06:34 PM UTC
This incident has been resolved.
- postmortem Mar 31, 2026, 01:15 AM UTC
**Overview** On 5 March 2026, following the enablement of Cloudflare for all customers, THD experienced a service disruption that resulted in an authentication loop during Single Sign-On \(SSO\). **Root Cause** The SSO Service Provider configuration did not correctly handle session validation when operating behind the Cloudflare proxy, resulting in authentication sessions being invalidated and causing a login loop. **Resolution** The issue was initially mitigated by reverting the Cloudflare change, restoring normal SSO functionality. Configuration updates were then made to the SSO Service Provider to ensure compatibility with proxied traffic, after which Cloudflare was incrementally re-enabled.
Service Disruption - MFA and Email Delivery - Global
Affected: Email Sending
Timeline · 4 updates
- investigating Jan 22, 2026, 11:25 PM UTC
We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes. This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails. We are monitoring the situation closely and will provide updates as more information becomes available. Further details are available via Microsoft’s status page: https://status.cloud.microsoft/ Apologies for any inconvenience caused, StarRez Team
- monitoring Jan 22, 2026, 11:26 PM UTC
We are aware of an ongoing Microsoft 365 outage that is affecting email delivery to Outlook mailboxes. This is a downstream issue within Microsoft 365 and is separate from StarRez Cloud. As a result, some customers may experience delays or failures in receiving MFA-related emails. We are monitoring the situation closely and will provide updates as more information becomes available. Further details are available via Microsoft’s status page: https://status.cloud.microsoft/ Apologies for any inconvenience caused, StarRez Team
- monitoring Jan 23, 2026, 06:00 AM UTC
We are continuing to monitor for any further issues.
- resolved Jan 23, 2026, 08:22 AM UTC
This incident has been resolved.
Service Disruption - All Regions
Affected: Australia EastAustralia SoutheastCanada CentralCanada EastCentral USEast USEast US 2France CentralNorth Central USNorth EuropeSouth Africa NorthSouth Central USSoutheast AsiaSwitzerland NorthUK SouthUK WestWest Central USWest EuropeWest USWest US 2
Timeline · 4 updates
- investigating Dec 05, 2025, 09:18 AM UTC
We are investigating an issue affecting all regions. Next Update in 60 minutes or sooner if we have more information.
- identified Dec 05, 2025, 09:42 AM UTC
We are aware of an issue affecting access to StarRez Cloud as a result of a global outage of an upstream provider. We are assessing the impact and escalating with the provider as required
- monitoring Dec 05, 2025, 10:30 AM UTC
The upstream provider has resolved the issue, with all customer workloads back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed.
- resolved Dec 05, 2025, 11:34 AM UTC
This incident has been resolved
Partial Service Disruption - WestUS2 Region
Affected: West US 2
Timeline · 4 updates
- investigating Nov 25, 2025, 05:24 AM UTC
A subset of customers in the WestUS2 region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Nov 25, 2025, 05:31 AM UTC
The issue has been identified. Services are now coming back online -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Nov 25, 2025, 05:37 AM UTC
The underlying issues have now been resolved with all customer workloads now back online. Engineers will continue to monitor and will close this incident out once stability has been confirmed. Apologies for any inconvenience, StarRez Team
- resolved Nov 25, 2025, 10:03 AM UTC
This incident has been resolved.
Service Disruption - South Central US
Affected: South Central US
Timeline · 4 updates
- investigating Oct 23, 2025, 05:27 PM UTC
We are seeing backend instability in the South Central US region causing a service disruption to customer applications - Engineers are actively working with our backend vendor to determine the root cause - Next update expected within 60 minutes, or as warranted by a change of events.
- identified Oct 23, 2025, 05:42 PM UTC
Preventative action is now being taken to prevent any further impact to customers within this region. - Next update as warranted by a change of events.
- monitoring Oct 23, 2025, 06:02 PM UTC
Services in the affected region are returning to normal. We are closely monitoring the situation to ensure continued stability. Next update will be provided within 2 hours, or sooner if circumstances change.
- resolved Oct 23, 2025, 07:02 PM UTC
Services in the South Central US region have remained stable and performant for the past hour. The incident is now considered resolved.
Service Disruption - Housing Director
Affected: The Housing Director Cloud Services
Timeline · 2 updates
- monitoring Oct 14, 2025, 11:38 PM UTC
There has been networking issues with our upstream provider which is impacting The Housing Director and related services in all regions. All sites are back online. We will continue monitoring the situation.
- resolved Oct 15, 2025, 02:42 AM UTC
This incident has been resolved.
Service Disruption - Switzerland North
Affected: Switzerland North
Timeline · 5 updates
- investigating Sep 27, 2025, 01:05 AM UTC
We are investigating a service disruption affecting customers in the Switzerland North region. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Sep 27, 2025, 01:23 AM UTC
We have identified that an upstream storage issue that is causing disruption to services in Switzerland North. We are continuing to investigate and escalate with the provider to remediate. Next update expected within 60 minutes, or sooner if circumstances change.
- identified Sep 27, 2025, 02:32 AM UTC
We have escalated the issue with our upstream provider and continue to monitor their investigation into the Switzerland North region. In parallel, we are commencing a disaster recovery failover to another region to restore service availability for impacted customers. Next update will be provided within 60 minutes, or sooner if new information becomes available.
- monitoring Sep 27, 2025, 03:35 AM UTC
Services in the affected region are returning to normal. We are closely monitoring the situation to ensure continued stability. Next update will be provided within 2 hours, or sooner if circumstances change.
- resolved Sep 27, 2025, 04:38 AM UTC
Services in the Switzerland North region have remained stable and performant for the past hour. The incident is now considered resolved.
Service Disruption - Database Refresh Services - Global
Timeline · 2 updates
- identified Sep 17, 2025, 10:00 PM UTC
We are aware of an issue affecting Database Refreshes. We have identified the cause and our team is actively working on a fix. Further updates will be shared as they become available. Apologies for any inconvenience, StarRez Team
- resolved Sep 18, 2025, 12:48 AM UTC
This incident has been resolved.
Service Disruption - WestUS2
Affected: West US 2
Timeline · 3 updates
- investigating May 27, 2025, 05:47 AM UTC
Customers in the WestUS2 are currently experiencing intermittent service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring May 27, 2025, 06:15 AM UTC
The issue has been identified and mitigations put in place. Customer sites are now back online. Engineers are actively monitoring the situation and will close the outage once stability has been confirmed. -Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- resolved May 27, 2025, 06:48 AM UTC
This incident has been resolved.
Service Disruption - Canada East
Affected: Canada East
Timeline · 4 updates
- investigating May 26, 2025, 12:26 AM UTC
Customers in the Canada East region are currently having a partial service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified May 26, 2025, 12:35 AM UTC
The issue has been identified and mitigated. Customer sites are now recovering. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring May 26, 2025, 12:45 AM UTC
Customer sites are back online. Engineers are now monitoring for stability before closing out this incident. -Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- resolved May 26, 2025, 01:40 AM UTC
This incident has been resolved.
Service Disruption - Global - Drag and Drop Email Wizard
Affected: Email SendingAustralia EastAustralia SoutheastCanada CentralCanada EastCentral USEast USEast US 2France CentralNorth Central USNorth EuropeSouth Africa NorthSouth Central USSoutheast AsiaSwitzerland NorthUK SouthUK WestWest Central USWest EuropeWest USWest US 2
Timeline · 6 updates
- investigating Apr 30, 2025, 02:53 AM UTC
StarRez is aware of an issue with the drag and drop email wizard that is preventing templates from being edited, or new templates from being added. Any previously existing templates will continue to work as expected. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Apr 30, 2025, 03:21 AM UTC
The issue has been identified and StarRez engineers are currently implementing a fix. Once complete, StarRez will begin rolling this out to all customers sites. - Next update expected within 2hrs, or as warranted by a change of events.
- identified Apr 30, 2025, 05:33 AM UTC
Engineers are performing final validation of a fix before a wider rollout is initiated. We would like to confirm again that this issue only impacts editing and creation of email templates via the new drag & drop email wizard. Email sending is not impacted for emails using existing templates. The classic email wizard remains unaffected by this issue. - Next update expected within the next 2hrs, or as warranted by a change of events.
- identified Apr 30, 2025, 07:08 AM UTC
This issue has now been resolved. Email templates can now be created and updated via the new Drag & Drop Email wizard. Our Engineers will continue to monitor for any issues.
- monitoring Apr 30, 2025, 07:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 30, 2025, 10:28 AM UTC
This incident has been resolved.
Service Disruption - Multiple Regions
Affected: Australia EastAustralia SoutheastCanada Central
Timeline · 5 updates
- investigating Apr 02, 2025, 11:28 PM UTC
Customers in the Australia South East and Canada central regions are currently experiencing intermittent service disruptions. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.
- investigating Apr 02, 2025, 11:30 PM UTC
Customers in the Australia East, Australia South East and Canada central regions are currently experiencing intermittent service disruptions. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events.
- identified Apr 03, 2025, 12:03 AM UTC
Preventative action has taken place to prevent any further impact to customers within Australia Southeast & Canada Central. Preventative action is still being performed in Australia East Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Apr 03, 2025, 12:08 AM UTC
The service disruption in the Australia East, Australia South East and Canada Central regions has been resolved. Engineers will continue to monitor these regions
- resolved Apr 03, 2025, 01:55 AM UTC
This incident has been resolved.
Service Disruption - Adobe Sign Customers
Affected: Canada CentralCanada EastCentral USEast USEast US 2France CentralNorth Central USNorth EuropeSouth Africa NorthSouth Central USSwitzerland NorthUK SouthUK WestWest Central USWest EuropeWest USWest US 2
Timeline · 3 updates
- identified Mar 27, 2025, 11:57 AM UTC
We have identified an issue causing customers to lose Adobe Sign functionality. Customers with Adobe Sign and vanity domains on their Portalx will have lost both Adobe Sign and vanity domain functionality. Engineers are currently rolling out a fix for this issue with some sites functionality already restored
- monitoring Mar 27, 2025, 12:08 PM UTC
A fix has been implemented with all sites functionality restored.
- resolved Mar 27, 2025, 12:47 PM UTC
This incident has been resolved.
Network Degradation in East US
Affected: East US
Timeline · 3 updates
- monitoring Mar 19, 2025, 12:34 AM UTC
We are currently investigating a network degradation issue in East US that may result in increased latency. Our team is actively monitoring the situation.
- monitoring Mar 19, 2025, 12:39 AM UTC
We have received confirmation from our upstream vendor regarding ongoing issues and are actively monitoring the situation.
- resolved Mar 19, 2025, 01:35 AM UTC
This incident has been resolved.
Service Disruption - South Africa Region
Affected: South Africa North
Timeline · 3 updates
- investigating Jan 17, 2025, 01:19 AM UTC
Customers in the South Africa region are currently having a service disruption -Engineers are actively working to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- monitoring Jan 17, 2025, 01:38 AM UTC
The source of the issue has been identified and infrastructure is now back online
- resolved Jan 17, 2025, 02:03 AM UTC
This incident has been resolved.
Service Disruption - Housing Director
Affected: The Housing Director Cloud Services
Timeline · 6 updates
- investigating Aug 05, 2024, 05:49 PM UTC
Housing Director Customers within all regions are experiencing intermittent service disruptiosn accessing the Housing Director and related services. -Engineers are actively reviewing this issue. -Next update expected within the next 3 hours, or as warranted by a change of events.
- identified Aug 05, 2024, 05:54 PM UTC
We have confirmed there is currently networking issues with our upstream provider. -Engineers are actively working with our upstream provider to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Aug 05, 2024, 07:05 PM UTC
All sites are back online. We will continue monitoring the situation.
- identified Aug 05, 2024, 09:05 PM UTC
Housing Director Customers within all regions are experiencing brief intermittent service disruptions accessing the Housing Director and related services. -Engineers are actively working with our upstream provider to remediate the issue. -Next update expected within 60 minutes, or as warranted by a change of events.
- monitoring Aug 05, 2024, 11:11 PM UTC
All sites are back online. We will continue monitoring the situation.
- resolved Aug 06, 2024, 04:15 AM UTC
This incident has been resolved.
Service Disruption - East US
Affected: East US
Timeline · 5 updates
- investigating Aug 05, 2024, 03:22 AM UTC
Customers in the East US region are currently experiencing intermittent service disruptions. - Engineers are actively working to remediate the issue. - Next update expected within 60 minutes, or as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Aug 05, 2024, 04:19 AM UTC
Preventative action is now being taken to prevent any further impact to customers within this region. - Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Aug 05, 2024, 09:19 AM UTC
Preventative action is still being performed to prevent any further impact to customers within this region. - Next update as warranted by a change of events. Apologies for any inconvenience, StarRez Team
- identified Aug 05, 2024, 11:56 AM UTC
The East US Region issue has been resolved.
- resolved Aug 05, 2024, 10:48 PM UTC
This incident has been resolved.
Service Disruption - Mercury
Affected: North AmericaEMEA
Timeline · 12 updates
Service Disruption - Central US
Affected: Central US